Consultant Care Specialist

2 weeks ago


Beverly, United States Oxford Global Resources Full time

POSITION SUMMARY

The Consultant Care Specialist is responsible for diverse day-to-day consultant facing activity, to include: Inbound and outbound phone calls, consultant and recruiter directed emails, and consultant support.


RESPONSIBILITIES

  • Initiate outbound calls to consultants to learn about their consultant, client, and Oxford experiences, in an effort to provide superior customer service experience.
  • Answer inbound calls and emails to assist consultants with various inquiries, including escalated conflict resolution.
  • Navigate relevant systems to provide world class customer service to all stakeholders.
  • Act as an extension of our recruiting team to aid our consultants with their questions throughout the life cycle of their assignment at Oxford.
  • Respond to inquiries from management, clients, etc.
  • Provide project assistance/analysis as needed.
  • Handle research requests for detail/documentation as needed.
  • Performed working hours 8:30AM-5PM eastern time.
  • Other duties as assigned.


QUALIFICATIONS

  • Bachelor’s degree in, Business Administration or related field.
  • 1-3 years of experience in a customer service role.
  • Excellent organizational skills.
  • Strong interpersonal and communications skills.
  • Proven excellent customer service skills.
  • Detail oriented individual with excellent work/time organizational skills, as well as analytical and problem-solving skills.
  • Prior outbound Call Center or Inside Sales Customer Service experience.
  • Work in a team environment as well as independently.
  • Self-motivated to meet deadlines, multitask and prioritize.
  • Salesforce experience preferred.


Supervision Exercised: none

Supervision Received: Consultant Care Supervisor


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