Implementation Consultant

4 weeks ago

Plano, United States Innovative Systems Group Full time

Implementation Consultant

Plano TX or Chicago, IL (hybrid)

Contract to hire.

Candidate must be USC or GC only.


BASIC FUNCTION:

- This position is responsible for successfully managing and delivering strategic implementation projects while driving problem resolution and influencing/leading process improvement.


- Responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process, and product knowledge.


- Responsible for leading process documentation efforts matrixing across multiple departments/teams and assimilating information into a formal playbook of desk-level procedures & functionality.


- Involved in all aspects of implementations on a day-to-day basis including stakeholder meetings and discussions, leading topics and guiding decision making with our partners.


ESSENTIAL FUNCTIONS:

1. Lead all activities of the account, product and legislative implementation. Implementation support includes, but not limited to, coordination of industry and company process change reviews/comments, tracking and monitoring of compliance implementation progress within sales operations, business case development for new implementations, meeting preparation and documentation, application of assessment and analysis results to implementation approaches and solutions, and process documentation development and review.


2. Lead one-on-one and in group settings with departmental/inter-departmental team members to identify issues, gather data, brainstorm, prioritize, discuss analytic approach, and share findings. Leads the creation of the implementation scope and strategy, including creation of complex project plans and business plans as applicable.


3. Manage projects and resources, form and maintain key partnerships with other/related company business areas.


4. Implementation subject matter expert to internal and external customers.


5. Proactively communicate with team, management, and key stakeholders offering multiple resolutions to known issues and/or real-time situation updates on sensitive project deliverables and status.


6. Ensures that reports and presentations to support the overall delivery and execution of client, business and operational requirements are created.


7. Ensures that appropriate materials raising awareness, providing education and training, and delivering recommendations are prepared and delivered to appropriate account executives, clients and company management as needed.


8. Consult, communicate and interact professionally and effectively with co-workers, management, and customers.


9. Accompany account executives on service calls to explain benefit options, product features, and/or legislation issues, assist in open enrollment, etc. Perform related duties as required


10. Communicate and interact professionally and effectively with co-workers, management, and customers.


11. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.


12. Maintain complete confidentiality of company business.


13. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.


JOB REQUIREMENTS:

- Bachelor degree in Business, Marketing or another related field and 5 years of experience in business or project management experience OR 9 years of experience in business or project management experience.


- Fortune 500, Consulting, or other applicable enterprise implementation experience.

Knowledge of health care regulatory and legislative process, healthcare market and products and/or corporate operations.


- Knowledge of product, marketing, and sales.


- Clear and concise written, presentation, verbal and interpersonal communication skills in order to work across various departments with various levels of management handling sensitive or difficult situations as well as develop and deliver formal training to internal and external customers.


- Experience serving as a thought leader in enterprise implementations. Experience leading cross-functional workgroups.


- Strong organizational skills and attention to detail.


- Financial and budget management experience as it relates to projects, implementations, and/or operations.


- Capable of working independently and in group settings with ability to respond to rapidly changing priorities.


- Identifying complex risks and issues, risk mitigation, and issue resolution, including working and negotiating with Legal and/or the Regulatory Oversight Office as applicable.


- Conflict management and resolution skills.


- Flexible and responsive, capable of managing multiple projects concurrently.


- Takes leadership role in driving results with ability to meet deadlines.


- Analytical skills and experience applying business knowledge to solve problems


PREFERRED JOB REQUIREMENTS:

- Experience in marketing, marketing support, project management or product & account operations.


- Knowledge of health care regulatory and legislative process.

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