Robotics Engineer

2 months ago


Nashville, United States Brooksource Full time

UiPath Specialist:


Roles and Responsibilities:

  • Troubleshooting and providing solutions for production issues raised by either end user / automated monitors / application monitoring tools.
  • Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
  • A strong, demonstrable record of customer service. The Process Engineer/Analyst will need to understand customer needs and build effective relationships with business users. The Process Engineer/Analyst must be able to convey plans, issues and concerns to clients and team members in a clear, logical, and concise manner
  • Configure/develop in accordance with best practices ensuring a reliable and hardened automation
  • Perform testing of the solution in accordance with program standardized test practices
  • Support teams during UAT and Production/Pilot phases
  • Maintain documentation according to firm standards, best practices, and standard operating procedures


Attributes:

  • Self-motivated, team player, action and results oriented
  • The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable, and extensible developments
  • Ability to facilitate effective interaction between clients, vendor software, and colleagues.
  • Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation
  • An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
  • The ability to conceptualize automated solutions and understand the prescribed design architecture and process/performance recommendations


Required Skills, Experience, Qualifications:

  • An IT or Business Degree
  • 4+ years of experience in a Production Application Support role or similar experience
  • 2+ years of professional services experience preferably in automation projects
  • 2+ Years of development experience with UiPath
  • Excellent interpersonal communications skills
  • Excellent customer service, written and verbal communication is a must
  • Excellent troubleshooting skills applying logic
  • Self-starter, accustomed to working in a busy and dynamic environment
  • Experience using cloud-based ticketing portals
  • MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform
  • At least 5+ years of experience in Application support. The support will ensure consistency and synchronization across infrastructure components.
  • Experience with some or all of the following programming languages is preferred: Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)
  • Good knowledge of windows server, Virtual machines and SSL


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