Desktop Support Engineer

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

New York, United States Stefanini North America and APAC Full time

Qualifications:

  • Bachelor's degree in information systems or IT related discipline preferred.
  • 10 years of experience in a Desktop Engineering role is required.
  • Must have prior C suite support.
  • Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.
  • Prior experience utilizing End Point Management solutions.
  • Knowledge of network security practices and anti-virus programs
  • Extensive knowledge troubleshooting PC hardware, software and peripherals
  • Proven experience creating, maintaining and updating Group Policy objects
  • Strong knowledge and support of Microsoft Office 365 applications.
  • Prior experience creating and maintaining Active Directory user accounts and 0365 user mailboxes.
  • Experience maintaining hardware and software asset management systems
  • Prior experience managing technology projects and deployments.
  • Exposure to PC virtualization technology preferred.
  • Ability to think strategically and deal effectively with competing priorities and demands
  • Strong problem solving and analytical skills
  • Excellent communication skills with the ability to deal with stakeholders at all levels
  • Comfortable in a fast-paced, growth-oriented culture.
  • Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot)
  • Experience with ServiceNow ticketing system.
  • Experience providing Virtual Private Network (VPN) client support.
  • Experience supporting A/V equipment (highly desired).
  • Experience with Citrix (highly desired).
  • Understanding of financial applications preferred, Bloomberg, Factset, etc.
  • Experience with security, disk encryption, and anti-virus products.
  • Competent with Zoom Video Conferencing, MS Teams, and WebEx Web Conferencing.
  • Experience in the banking industry is a plus.
  • Must have clean driving record and valid DL.

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