Application Configuration Support
4 weeks ago
Application Configuration Support
Amazon
Hybrid in San Diego - 2-3 days/week on-site
Contract with potential to extend
- 2-4 years of experience
- Provides support to end users on a variety of issues.
- Label tickets to be able to measure operational metrics, triage and resolve customer requests based on runbook instructions.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution. Serves tickets from people on a variety of teams that ask for application modifications to be put in place.
- Typically reports to a supervisor or manager.
- Will be working on SQL server, graphQL database
- May be doing Python scripting
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