Drupal Developer
23 hours ago
Position Description
Our team is looking for an experienced Drupal Support Developer who is passionate, highly skilled, committed to successful execution and customer service to join our Agency Platform Team. The purpose of the Agency Platform initiative is to deliver a streamlined, secure, accessible, and well-developed website at a low cost for state agencies. It provides a simple means to spin up a website and allow content creators to easily add information. The primary responsibility of this role is to provide troubleshooting, maintenance and operations support to our Agency Platform customers. Key Responsibilities Customer Support: Provide technical support, troubleshooting assistance and general maintenance to agencies who participate in the Agency Platform program and host their websites with us. Communicate clearly and effectively with our customers on issues, tickets, updates, and other tasks. Respond timely to security issues and mitigate possible threats to our customers. Develop and integrate updates for security patches, system enhancements, and bug fixes. Analyze Metrics: Establish criteria that will be used to measure the level and quality of the service. Use analytics to drive development decisions and optimize performance. Track Progress: Tracking work time accurately directly on ticket. Website Migrations: Provide support and development in the migration initiative to move all Drupal 7 websites to the latest version of the Agency Platform Program. Feature Enhancements: Provide input and recommendations to add feature enhancements to the Agency Platform Program to better improve the experience for Customers.
Skills Required
Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript. Familiarity with Drupal 7/8/9/10, Drush, and Composer. Excellent troubleshooting and problem-solving skills, including the ability to independently research and validate solutions. Ability to Communicate clearly and effectively with customers Ability to work effectively within a fully remote team and communicate clearly with non-technical stakeholders. Strong customer service skills and the ability to handle support tasks professionally and independently.
Experience Required
3+ years of proven experience as a Drupal Developer Designing and developing responsive websites.
Education Required
The ideal candidate will have a bachelor’s degree or equivalent experience working in an IT professional setting. The ideal candidate will have a bachelor’s degree and 3+ years in a Drupal development or product management or similar role utilizing established processes/protocols.
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