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Customer Service Representative

2 months ago

Pittsburgh, United States SSi People Full time

Title: Customer Service Representative (Patient support)

Location: Pittsburgh, PA (ONSITE)

Duration: 4 Months Contract with the potential to extend


Skills:

What we need from you:

  • High School or GED required
  • 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
  • Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
  • Call Center operating metrics and performance management experience (a plus)
  • Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
  • Will be trained to support programs, clients, and/or job functions as appropriate
  • Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
  • Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
  • Fluent in English/Spanish (a plus).
  • Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation
  • Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy
  • Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations
  • Problem


Education:

  • High School or GED required
  • 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred