Member Experience Sr. Specialist

4 weeks ago

Dallas, United States Care.com Full time

About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.


Responsibilities:

Assist the Senior Manager, CEX in projects related to monitoring and making improvements to the customer experience with the portfolio of Care business units. The responsibilities include:

  • Assist in the planning, development and execution of various Member Experience initiatives
  • Monitor project progress
  • Assist with Pre and Post analysis of project success metrics
  • Establish testing scripts and execute UAT and post-release testing
  • Reports project progress to management.
  • Gather and analyze member feedback to identify areas for improvement for:
  • Product and process improvements
  • Content Updates and Enhancements
  • Develop a strong understanding of Care’s products and services
  • Adhere to company policies and procedures, ensuring that member interactions align with established guidelines.
  • Collaborate with cross-functional teams to ensure a seamless member experience


Required Skills and Experience

  • Strong written, verbal, and presentation skills
  • Strong attention to detail
  • Strong organizational and multitasking skills.
  • Strong analytical and problem solving skills
  • Strong interpersonal and communication skills
  • Ability to analyze problems and implement effective solutions
  • Ability to adapt to change in a fast paced environment
  • Eagerness to learn and ability to adapt to new technology in order to quickly establish product knowledge
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively in a team-oriented environment.
  • Knowledge of Survey Monkey and Salesforce is a plus


For a list of our Perks + Benefits, click here

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.


Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).


Salary Range: $60,000 to $65,000.

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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