Community Manager

3 days ago

Sonoma, United States Groundfloor Full time

You’re in charge of delivering an exceptional work, lounge and event experience for every member of Groundfloor San Francisco. You’ll be the face of our company and the person who our members associate most with their membership. You’ll help people with problems, get to know them, engage with them, host them and make them feel welcome. You’ll also be in charge of all the practical things that come up day-to-day from coordinating external contractors (i.e. housekeeping and maintenance) to hosting events and talks.


Hours


  • We are hiring for both full time and part time Community Managers
  • This role is shift-based - 8:00am-4:00pm and 4:00pm-11:00pm daily, 7 days a week
  • You will work as one of a small team rotating through these shifts. Occasionally hours may vary depending on what’s happening in the space - flexibility is key :)


Location


  • On-site at our San Francisco location: 455 Valencia


What you’ll do


  • Manage day-to-day activity in our San Francisco location
  • Host our members, help check them in, troubleshoot their needs, answer their questions
  • Be a friendly face who knows everyone’s names, proactively getting to know people
  • Facilitate events, tours and talks in the space
  • Coordinate with maintenance and cleaning services and other external contractors
  • Handle issues as they arise, technical or otherwise (eg wifi, broken doors etc)
  • Actively engage with each and every person in the space to make them feel welcome
  • Encourage guests or ‘day passes’ to apply for full membership
  • Manage opening and /or closing of the space, depending on the shift
  • Coordinate with 3rd parties such as fitness instructors and food vendors
  • Be the point of contact for all San Francisco members, communicating with them through Slack, email, the Groundfloor app or in person
  • Capture great content from the space for our social media
  • Handle scheduling in the space generally, make sure that things are happening when they’re meant to from fitness classes to mealtimes to events
  • Help reset the space for certain events as needed, whether rearranging furniture and adjusting light and sound depending on what’s going on


You’re a great fit if you have


  • 1-3 years of customer-facing experience in a fast paced environment
  • A genuine love for people and thrive on making new relationships
  • Experience with events and production, in the know of San Francisco’s varied events scene
  • A positive and outwardly sunny manner, whatever is going on
  • You’re tech-savvy, comfortable and eager to learn new systems
  • Fantastic interpersonal skills, be the kind of person that others gravitate to
  • An ability to solve problems, with creativity and speed
  • An interest in what we’re building and a love for bringing people together


Why this is a great opportunity


  • You get to work with one of the most exciting, diverse new communities in San Francisco
  • You get to be the face of a beautiful, brand new space
  • You get to foster real connections with real people (not just nameless users)
  • You are joining us at the very start of our journey, giving you a real opportunity to provide meaningful impact on our long term trajectory
  • Meet incredible people and be seen as a leader by everyone you interact with
  • You get free Groundfloor membership to use any time, worth $200 per month, which you can also use in our future locations


What is Groundfloor


We’re a community-focused gathering space. A cross between a workspace, a gym and a social lounge; and above all else - a space to make friends.


Covid-19 has created a world of isolation, loneliness and boredom. People are desperate for human connection and Groundfloor provides the space for them to get that. We’re a private membership community, centered around work, connection and wellness. Members can use the space for whatever they want: work, to meet friends or to just relax outside the home.


Our membership community comes from all walks of life, including technology, art, literature and business. We’re not a tech-only space, and are actively building a founding community that is diverse, inviting and friendly. Our vision is to have a Groundfloor club in every neighborhood in the world. We’re venture backed by some incredible investors, and have a founding team from the worlds of hospitality, design and product.


If you’re excited by what we’re building, let’s chat :)

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