Current jobs related to Information Technology Support Specialist- Level 1 Support - Conyers - SouthernCarlson

  • Help Desk Support Specialist

    1 week ago

    Conyers, Georgia, United States Crescens Full time

    Job Title: Helpdesk SupportLocation: Conyers, GADuration: 7 months***LOCAL CANDIDATES***Job Description:This position is located at DDS Headquarters in Conyers, Georgia. We are seeking a highly skilled and customer-focused Helpdesk Support Specialist to join our team.The Helpdesk Support Specialist will provide technical assistance to both internal and...

  • Help Desk Support Specialist

    1 month ago

    Conyers, Georgia, United States Crescens Full time

    Job Title: Helpdesk SupportLocation: Conyers, GADuration: 7 months***LOCAL CANDIDATES***Job Description:This position is located at DDS Headquarters in Conyers, Georgia. The Helpdesk Support role is a critical part of our team, providing technical assistance to both internal and external customers for tier one issues.We are seeking a highly skilled and...

  • Desktop Support Specialist

    4 weeks ago

    Conyers, Georgia, United States Randstad Full time

    Job SummaryWe are seeking a motivated and detail-oriented Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for troubleshooting hardware and software problems for desktop and laptop computers. This is a fully onsite role in Conyers, GA.Key ResponsibilitiesConfigure workstations and upgrade existing...

  • Help Desk Support Specialist

    3 weeks ago

    Conyers, Georgia, United States Crescens Full time

    Job Title: Helpdesk Support - Call CenterLocation: Conyers, GADuration: 7 months***LOCAL CANDIDATES***Job Description:This position is located at DDS Headquarters in Conyers, Georgia. Call Center environmentProvides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a...

  • Technical Support Specialist

    4 days ago

    Conyers, Georgia, United States Dover Corporation Full time

    Job Title: Inside Service Support SpecialistWe are seeking a highly skilled and experienced Inside Service Support Specialist to join our team at Dover Food Retail. As a key member of our customer support team, you will be responsible for providing technical support to our customers and service partners, ensuring that their issues are resolved efficiently...

  • Community Support Specialist

    3 days ago

    Conyers, Georgia, United States Wyndy LLC Full time

    The Community Support Specialist at Wyndy LLC plays a vital role in fostering a positive and inclusive community environment.Key responsibilities include providing assistance and support to individuals in need, promoting independent living, and connecting them with necessary resources and services.As a Community Support Specialist, you will collaborate with...

  • Technical Support Specialist II

    7 days ago

    Conyers, Georgia, United States Acuity Brands Full time

    Unlock the Power of Lighting TechnologyWe're seeking a skilled Technical Support Specialist II to join our team at Acuity Brands, Inc. As a Lighting Technology Support Specialist, you'll play a critical role in solving problems in spaces, light, and more for our customers, communities, and planet.Our MissionWe use technology to solve problems, and we're...

  • Help Desk Support Specialist

    3 weeks ago

    Conyers, Georgia, United States Centraprise Full time

    Job Title: Help Desk AnalystCentraprise is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Oversee the daily performance of computer systems and applications.Answer user inquiries regarding computer software or hardware...

  • Administrative Support Specialist

    1 week ago

    Conyers, Georgia, United States High Priority Plumbing and Services Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at High Priority Plumbing and Services Inc. As an Administrative Support Specialist, you will provide administrative support to multiple departments and assist with various tasks, including receptionist duties, clerical tasks, data entry, and...

  • Building Automation Technical Support Specialist

    3 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryWe are seeking a highly skilled Building Automation Technical Support Specialist to join our team at Acuity Brands. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support services to our customers, responding to their high-level technical questions via telephone or email, and...

  • Behavioral Support Specialist

    1 week ago

    Conyers, Georgia, United States Tailoriste Consultants, Inc. Full time

    Job SummarySeeking a skilled Behavioral Support Specialist to provide behavioral modification skills education and training to children and youth, as well as their families, in areas of communication skills, healthy socialization skills, anger management, stress management, problem solving, crisis intervention, environmental safety, resource identification,...

  • Medical Office Support Specialist

    1 month ago

    Conyers, Georgia, United States Piedmont HealthCare Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Office Support Specialist to join our team at Piedmont HealthCare. As a key member of our medical office staff, you will provide exceptional patient care and support to our physicians and patients.Key ResponsibilitiesProvide a variety of patient care activities under the supervision of a...

  • Technical Support Senior Analyst

    3 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryWe are seeking a highly skilled Technical Support Senior Analyst to join our team at Acuity Brands. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support services to our customers, responding to their high-level technical questions via telephone or email, and collaborating with our...

  • Desktop Support I

    4 weeks ago

    Conyers, United States Randstad Digital Full time

    job summary:We are looking for a motivated candidate who helps users by troubleshooting hardware and software problems for desktop and laptop computers. This is a fully onsite role in Conyers, GA. If you fill the below requirements, please apply!Working knowledge of computer hardware components and hardware configurations.Proficient software experience.MacOS...

  • DMX Technical Support Specialist II

    3 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryThe primary role of this position is to provide technical assistance for our complex DMX control product lines to internal and external customers. This includes pre-sale system design support, post-sale system troubleshooting, processing repairs, providing programming assistance/training, and answering installation questions regarding wiring and...

  • Direct Support Professional

    1 month ago

    Conyers, Georgia, United States United Cerebral Palsy of GA Full time

    Job Title: Direct Support ProfessionalWe are seeking a dedicated and compassionate Direct Support Professional to join our team at United Cerebral Palsy of Georgia. As a Direct Support Professional, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live fulfilling lives.Job Summary:The Direct Support...

  • Direct Support Professional

    4 weeks ago

    Conyers, Georgia, United States United Cerebral Palsy of GA Full time

    Job Title: Direct Support ProfessionalAt United Cerebral Palsy of Georgia, we are seeking a dedicated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in supporting adults with intellectual and developmental disabilities in their daily lives.Job Summary:The Direct Support...

  • Breastfeeding Support Specialist

    2 weeks ago

    Conyers, Georgia, United States Piedmont HealthCare Full time

    Job SummaryWe are seeking a skilled Lactation Assistant PRN to collaborate with our RN Lactation Consultant and healthcare team to promote and support breastfeeding. This role involves daily rounding on breastfeeding couplets, coordinating patient, family, and staff education, and managing overall breastfeeding support.Key ResponsibilitiesCollaborate with RN...

  • Direct Support Professional

    4 weeks ago

    Conyers, Georgia, United States United Cerebral Palsy of GA Full time

    Job Title: Direct Support ProfessionalAt United Cerebral Palsy of Georgia, we are seeking a dedicated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in supporting adults with intellectual and developmental disabilities in their daily lives.Job Summary:The Direct Support...

  • Direct Support Professional

    1 month ago

    Conyers, Georgia, United States United Cerebral Palsy of GA Full time

    Job Title: Direct Support ProfessionalWe are seeking a dedicated and compassionate Direct Support Professional to join our team at United Cerebral Palsy of Georgia. As a Direct Support Professional, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live fulfilling lives.Job Summary:The Direct Support...

Information Technology Support Specialist- Level 1 Support

3 months ago

Conyers, United States SouthernCarlson Full time

WHO WE ARE

We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service.

OUR PROMISE MEANS MORE™

• Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together.

• Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues.

• Teamwork – We support and encourage each other while working together to ensure each customer has a top-notch experience

• Family Environment – We are a nationwide company with small business locations that provides a family-like environment.


This position is a hybrid work schedule 3 days working in the office and 2 days working from home.

The position will be responsible for maintaining and supporting the end-user desktop and mobile environments including network devices, desktop and laptop PC’s, printers, O365, mobile devices, and Active Directory services. This role will plan and deploy store level network infrastructure, desktop devices, and printers as required for migrations or new service locations. This role will also serve as an escalation point for the Help Desk and will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.


What You Will Be Doing:

· Install, move, add, change, troubleshoot, and repair assets such as desktops, laptops, printers, scanners, basic network gear, and peripheral IT equipment

· Install, configure and troubleshoot Windows desktop operating systems such as Windows 11

· Take ownership of Level 1 customer requests and incidents, resolving on-site or through remote support to satisfaction and within established SLAs

· Configure workstations and laptops to operate within an enterprise environment to include network and application configuration, while adhering to security standards

· Perform and validate data backup and restoration processes for the enterprise

· Interact with other team members on identifying areas to improve administration and customer service

· Create and update documentation pertaining to technical processes and workflows

Required Certifications and Skills:

· Two - Three years' minimum experience installing, troubleshooting and repairing hardware and software on Windows-based desktops and laptops

· Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication

· Positive attitude with our team, our customers, and our business

· Exceptional customer support and communication skills, both verbal and written

Desired Certifications and Skills:

· Technical certifications in the desired technologies: A+, N+, MCP, MCDST, O365/Exchange

· Two years’ minimum experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPO’s, Windows Desktop Operating Systems

· Two years’ minimum experience understanding Exchange and/or O365 technologies in a public, private or hybrid topologies

· Two years’ minimum experience working with WAN/LAN/Cloud network technologies and infrastructure devices (i.e. Routers, Switches, Firewalls, VoIP – Cisco, WatchGuard, etc.)

· Possess a solid understanding of IP networking, mobile device support and proven assessment, design, planning


WHY YOU’LL LOVE IT HERE

· Competitive compensation

· Daytime shift with great hours

· Our collaborative culture

· Competitive benefits package, including Health, Dental and Vision

· Opportunity to enroll in our 401k program with Employer Match

· Employee Assistance Program (EAP)

· Paid time off



Notice: Offer for this position is contingent upon the completion of a satisfactory background check and drug screen

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.