Salesforce Chat 2.0

Role : Salesforce Chat 2.0

Duration : Long term Contract

Location : Remote

I've been asking for flexibility on some skills, PT shared updated JD:

7+ years of experience in enterprise-level projects using agile software development methodologies

Extensive experience with configuration and customization on the Salesforce platform

6+ years Proficiency in Salesforce Service Cloud architecture

Experience with Lightning Experience, LWC, APEX, Flows, GITHUB, CTI, Chat

Prefer to have worked with Chat 1.0 to Chat 2.0 transition

Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

AI and Integration Focus: Prefer to have hands-on experience with Einstein in Salesforce Service Cloud

Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members

Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience