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Software Engineer
2 months ago
Software Engineer
6+ month contract
Plano, TX (Hybrid)
Responsibilities:
Duties involve analyzing customer escalation issues and to work with cross-functional teams (Development Engineering, Customer support and Account teams) to ensure smooth flow of information in resolving critical customer issues
Development of new security features and maintenance of existing ones
Handle the resolution of technical issues by doing the following: Analyze the available data to identify and narrow down root cause
Investigate the technical issue and attempt or drive reproduction of customer issue in house
Describe in detail the issue to support engineers or customers Identify and develop the software code changes to resolve it.
Analyze and report defects on software to improve conformance, stability and supportability
Understand customer network architecture and design and accordingly provide alternative solutions when applicable to achieve greater stability or performance.
Actively suggest and describe ways to improve the supportability of company’s products.
Use Kanban development methodology to deliver on tasks
Familiar with Atlassian tool set, including Jira, Confluence, etc.
Professional Skills:
Minimum of 8+ years of experience in software development or sustaining engineering preferably in Network or Endpoint security
Experience in Java, C/C++ programming experience
Deep knowledge of software engineering concepts and techniques.
Perl experience.
Linux system/environment experience (scripting languages, regular exp., awk, sed, etc.)
Good understanding of TCP/IP.
Knowledge in protocols (DNS, SMTP, SNMP, DHCP, 802.1 x).
Familiar with network equipment configuration (Switch, Router, FW).
Low-level network monitoring and sniffing (Experience with sniffers).
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