Internal Service Supervisor

2 weeks ago

East Greenbush, New York, United States XOS (X-ray Optical Systems) Full time

Imagine yourself doing meaningful work that makes an everyday impact on the world around you, growing your expertise and expanding your skillset with every project, and owning your ambition and fueling your career growth.

It's possible with a role at XOS (www.xos.com).

XOS, a Veralto company, is a leading manufacturer of application-specific X-ray analyzers. We offer best-in-class elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum and environmental compliance.

As part of the XOS team and the broader Veralto network, you'll work with products that make an everyday impact on vital resources we all rely upon: and along the way, you'll have opportunities to deepen your skills, invest in your development, and seek new ways to fuel your growth.

We hire the most talented people and empower them with resources & technology to do what's best for the companies we serve and for our planet.

  • In addition to 401K & comprehensive medical benefits, including vision & dental that start on day one, we also offer:
  • Tuition reimbursement to grow your career
  • Family benefits like adoption Reimbursement, 8-weeks paid parental leave
    • Associate Resource Groups, and more

Reporting to the Services Manager, the Internal Service Supervisor is responsible for managing a team of internal service staff to support internal service business operations, supporting strategies for improvement in field and internal service offerings, and being a player-coach to the team as they also contribute to the team's success.

This position is part of the Service department located in East Greenbush, NY and will be an on-site role.

In this role, a typical day will look like:

  • Establish Key Performance Indicators (KPIs) as well as Visual Management and regularly review internal service processes and implement improvements to ensure efficient, high-quality service delivery
  • Maintain quality service by enforcing quality workmanship and communication standards through adherence to company standards and policy
  • Responsible for recruiting, retaining, and developing talent as well as assessing performance
  • Act as a point of contact for service cases for both internal teams and external customers including cross functional collaboration with operations, technical support, field service teams, and sales

The essential requirements of the job include:

  • 3+ years of experience in a manufacturing setting, preferably with troubleshooting electromechanical equipment.
  • Ability to manage dynamic competing priorities and improve and implement structured processes to deliver on goals of the internal service business
  • Standard process adherence, tracking and improvement execution
  • Sets positive example for reports, peers, and others in conduct, attitude and behaviors
  • Is data- driven with experience in data aggregation, analysis, and communication, utilizing tools such as Microsoft Excel
  • Exhibited the traits of an Ideal Team Player (Humble, Hungry, People Smart)

It would be nice if you had:

  • Some experience developing a small team
  • A Bachelor of Science degree in a STEM field (Science, Technology, Engineering, Mathematics)

XOS is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources—and building rewarding careers along the way.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $65000 - $90000 USD per year.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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