IT Assistant

Technical Support: Provide troubleshooting and technical assistance for office laptops, printers, and other hardware.

Network Management: Assist with the maintenance and troubleshooting of office network issues, including Wi-Fi connectivity and network printer setups.

Hardware Maintenance: Perform routine checks and repairs on office equipment, ensuring everything is operational.

User Support: Offer friendly and efficient support to staff on hardware and software-related issues, both in-person and remotely.

Documentation: Maintain accurate records of support requests, solutions provided, and inventory of office equipment.

Collaboration: Work with other IT team members to implement improvements and upgrades to office systems.

Training: Provide basic training to staff on the use of hardware and software as needed.

Qualifications:

Experience in IT support or a related field.

Strong knowledge of Windows and Mac operating systems.

Familiarity with common office hardware, including printers and networking equipment.

Excellent problem-solving skills and the ability to work independently.

Strong communication skills, both verbal and written.

Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Mandarin speaking is preferred.

At Zhao Business Solution (ZBS) our mission is to provide cutting-edge payment technology to the hospitality and retail industry. Founded in Atlanta, GA in 2010, ZBS has grown to be a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. ZBS is also a direct sales office for Fiserv - the leading global provider of merchant services.