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Level 1 Service Desk Technician

4 months ago

Pearl River, United States Solomon Page Full time

Our direct client is in need of a Level 1 Service Desk Technician for a contract to hire role onsite in their Rockland County office. The main role of this position is to assist end-users through phone and ticketing requests. This position also involves resolving issues with domain credentials, hardware, operating system, and software, managing shared software and hardware for the department, and tracking and assigning helpdesk tickets.


Responsibilities:


  • Troubleshoot support issues
  • Review and assign incoming ticket requests
  • Process documentation
  • Monitor phone support requests
  • Collaborate with co-workers and team meetings
  • Other duties may be assigned


Required Qualifications:


  • 2 + years of experience is required for this role
  • Equivalent experience will be accepted in place of the education requirement.
  • Sufficient knowledge of Microsoft Operating Systems
  • Experience with MS Office and Office 365 administration, including Teams and OneDrive
  • Monitoring/troubleshooting skills
  • Active Directory/Azure AD User Management
  • Knowledge of all computer components and peripherals
  • Ability to be part of an on-call support rotation and address emergency situations
  • Remote Support Tools (eg. TeamViewer)
  • Client networking skills – TCIP/IP, DNS, DHCP, Wi-Fi
  • VPN client knowledge


If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.


About Solomon Page


Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.