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ServiceNow Architect

2 months ago

Philadelphia, United States MSR Technology Group Full time

Job Title: ServiceNow Architect

Location: Philadelphia, Pennsylvania (Hybrid)


Job Description:

We are trying to replace a candidate who had CAD, CSA and CIS and was CTA (Certified Technical Architect).

Look for candidate with CSA, CIS with experience in ITSM and ITOM.

Overview:

  • The ServiceNow Architect will be instrumental in designing and implementing ServiceNow solutions that align with business needs and drive operational efficiency.
  • The ideal candidate will have over 15+ years of experience in IT service management and a deep understanding of ServiceNow architecture and best practices.

Mandatory:

ServiceNow ITSM, ITOM, HRSD, CSM

ServiceNow scripting (Glide, JavaScript, AngularJS).


Experience:

  • 15+ years of experience in IT, with 5+ years of hands-on experience working with the ServiceNow platform.
  • Proven experience as a ServiceNow Architect, delivering large-scale ServiceNow implementations across multiple modules.
  • Expertise in ServiceNow ITSM, ITOM, HRSD, CSM, and custom application development using the App Engine.

Skills:

  • Deep knowledge of ServiceNow architecture, data models, security, and best practices.
  • Proficient in designing complex workflows, business rules, client scripts, and integrations using ServiceNow scripting (Glide, JavaScript, AngularJS).
  • Experience with ServiceNow integrations via REST/SOAP APIs and other integration tools (Integration Hub, Orchestration).
  • Familiarity with ServiceNow’s CMDB, Discovery, and Service Mapping capabilities.
  • Ability to work with agile development methodologies and project management tools such as Jira.

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist (ITSM, ITOM, HRSD) are highly desirable.

Preferred Qualifications:

  • Experience with ITIL, DevOps, and cloud-based platforms such as AWS or Azure.
  • Hands-on experience with Now Experience Framework, UI Builder, and custom component development.
  • Familiarity with other enterprise systems (e.g., Salesforce, SAP, Oracle) is a plus point and their integration with ServiceNow.
  • Strong leadership, communication, and stakeholder management skills.