Help Desk Technician
4 weeks ago
JOB TITLE: Help Desk Technician
LOCATION: RavenVolt Office, 2715 Ronald Regan Blvd, Cumming, GA 30041
BONUS: Up to 15% based on company profit paid annually
VACATION: Flex
REPORTING TO: IT Manager
HOURS OF WORK: Full Time
EDUCATION: Associate degree (or equivalent)
EXPERIENCE: 1+ years professional experience
DESCRIPTION
We are seeking a motivated and customer-focused individual to join our IT support team. The ideal candidate will be the first point of contact for our clients, providing basic technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Objectives:
· Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
· Research and evaluate emerging technologies, hardware, and software.
· Maintenance and support of existing programs/services (Office 365, AutoCAD, etc.)
· Track and maintain hardware and software inventory.
Responsibilities:
· Provide first-line technical support, troubleshoot and resolve technical issues, and guide users through step-by-step solutions.
· Assist in setting up new workstations and ensuring proper system configuration.
· Make sure company IT policies are enforced across the organization.
· Work with senior management to make sure IT standards are met.
· Document user problems and resolutions in the ticketing system and update knowledge base documents
· Perform regular maintenance and updates on user systems, including software updates and patches.
· Basic network troubleshooting
Skills:
· Basic knowledge of operating systems (Windows, MacOS, iOS), current equipment, technologies, and enterprise systems.
· Strong communication skills.
· Strong creative analytical skills.
· Experience with Microsoft / Office 365 and Azure AD.
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