Learning Concierge

4 weeks ago

Chicago, United States TAG - The Aspen Group Full time

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.


Our continued growth has created an opportunity to join our Learning & Development team as a Learning Concierge, TAG University.


As the TAG University Learning Concierge, you are the first impression to our learners when they visit our world class learning center in Chicago. Our learners are team members and leaders from all brands within The Aspen Group: Aspen Dental, Chapter, AZPetVet, WellNow, and ClearChoice. You will be an ambassador of the brand and the L&D team. You will provide exceptional customer service to our learners while also executing important logistical and administrative support. When there is less activity in our training space, you will also flex and offer learning support and coordination. This is a fast-paced, rapidly growing organization where career opportunities are plentiful.


Essential Responsibilities:

• Be an ambassador for TAG and learners visiting our Chicago Learning Center; starting their experience off with an incredible first impression and continuous support throughout their time in the Chicago Learning Center.

• Provide superior customer service to our learners, facilitators, vendors, and visitors.

• Be a strong partner with cross functional teams including events, building operations, executive support, L&D, HR and others.

• Own the coordination of all logistical and administrative tasks for our Learning & Development team, and any other parties involved in the learning events. This will include preparing training materials, set up of training spaces, maintaining coffee, snacks, and beverages, inventory management and purchasing (for supplies, swag, etc.), shipping, learner laptop management, work order management and basic AV assistance when needed.

• Maintain and monitor all areas in the Learning Center; ensuring everything is always on brand and looks presentable.

• Ensure guests and employees in the Learning Center are adhering to our standards and policies and redirect in a friendly manner when needed.

• Assistance with booking rooms in the Learning Center and maintain visibility to meetings and occupied space in the building.

• Assist in space planning and decision making for TAG U Chicago Campus

• Update and assist in maintaining the Master Calendar to have one source of truth for all delivered sessions and space allocation.

• Ensure the office equipment is running properly, and if not, seeks resolution by submitting the proper work order(s).

• Support additional L&D activities and coordination as needed. This could include learner registration, invoice processing, virtual learning support and production, learner communication and follow-up, survey creation, etc.


Requirements/Qualifications:

• Education: Bachelor’s degree preferred, but not required

• 2+ years of administrative or customer service experience in a fast-paced environment

• Has a professional presence, including the ability to interact with doctors, practice owners, and company executives

• Highly proficient computer skills, including in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and Zoom/online learning platforms

• Proven experience managing calendars and scheduling appointments.

• Is detail-oriented and highly organized, strong ability to multi-task

• Is able to be flexible in a fast-paced environment with multiple priorities.

• Is dedicated to meeting the expectations of internal and external customers.

• Plans, organizes, and executes tasks and activities with urgency.

• Has strong problem-solving, decision-making, and critical thinking skills

• Sets high standards of performance and conduct for self and others.

• A proactive, self-starter who has a can-do attitude and collaborates well with others.

• This role is expected to be full time on-site in Chicago, Monday through Friday.

• This role may also require you to be available early in the morning and early evening depending on the schedule of learning event.

• Must be able to lift 30+ lbs.


Compensation: $20.00/hr. - $24.00hr. DOE

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