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Technical Business Analyst

2 months ago

Vienna, United States Idexcel Full time

Job Title: Technical Business Analyst

Location: Vienna, VA/Hybrid model

Duration: Long Term


Hybrid Days in-office requirement: 2x a week or 8x a month


Basic Purpose:

The Technical Analyst position supports Client's Digital team in developing industry leading web and mobile solutions to meet our Members’ evolving financial needs and provide internal Member Service Representatives (MSRs) with capabilities to support those needs.

The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions.

The team’s portfolio ranges from Member and MSR facing capabilities to supporting infrastructure and services.


Top 3 Required Skills:

Excellent communication and collaboration skills

Putting together API services request and response elements and/or testing of the same, using tools such as Postman or Soap UI or something similar

Setting up and running SQL scripts for database querying and updating


Top 3 Desired Skills:

Worked in an agile environment and has an agile mindset

Knowledge of and/or use of Azure Dev Ops

Writing clear and concise documentation


Qualifications/Experience:

Ability to write SQL queries

Problem solving skill – Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.

Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization

Conducting complex technical analysis across multiple products

Work in Agile methodology

Writing requirements for a system

Writing mobile and/or web application requirements is a plus

Writing mobile service and/or web service requirements is a plus

Proficiency with API access tools such as Postman and SoapUI is a plus


Job Description:

Collaborates with product ownership to translate business need into the technical system requirements of the product

Leverages available documentation and exercises test versions of applications and APIs to understand existing functionality to inform replatforming and enhancement opportunities

Investigates enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities

Maps data between interfacing systems

Assists lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy

Participates in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.

Performs application and services tests.

Responsible for creating system requirement documentation for applications and services, including interface specifications.

Provides demos to internal project team, as well as to business stakeholders.

Works closely with Business, Quality Assurance team and developers on projects and to address production issues.

Demonstrates ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently

Utilizes system documentation, database information, application logs and scenario testing to determine root cause of system issues.


Have in-depth understanding or working knowledge of the following:

Services-Oriented Architecture / Microservices

Multi-tier applications (presentation tier/services-processing tier/data management tier)

Enterprise and vendor API integration

Managing system behavior through configurable variables

Error handling

XML and JSON data structures