Installation Technician

Company Description

Join our team at Convergint Federal Solutions. Become part of one of the nation's leading security integrators for the U.S. Federal Government.

Convergint Federal Solutions (CFS) is a systems integration company that is focused on the physical security with locations in Maryland, Virginia, and North Carolina. CFS is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We have the ability to support the entire life cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

CFS is experiencing tremendous success, and we currently have openings for Lead Installation Technicians who are team-oriented individuals possessing experience and/or training in electronic security systems. Strong analytical and troubleshooting skills with an acute attention to detail, while remaining customer focused is required.

Job Description

Job Summary:

The role of an Install Technician III play a pivotal role in the successful installation and implementation of security systems, ensuring that our clients' needs are met with the highest level of quality and professionalism.

Value and Beliefs of this Role:

The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Install Technician III. This job requires a person who remains professional, organized, detail and task oriented, as well as precise, thorough, and collaborative.

Key Responsibilities:

Installation of Security Systems:

• Install, configure, and maintain a wide range of security systems, including access control, video surveillance, intrusion detection, and other security technologies.

Cabling and Wiring:

• Proficiently run and terminate low-voltage cabling, ensuring that all installations adhere to industry standards and best practices.

System Integration:

• Integrate and troubleshoot various security system components to ensure they function as a cohesive unit, offering clients a comprehensive security solution.

Equipment Setup:

• Configure and program security equipment, such as cameras, access control panels, and alarms, according to project specifications and customer requirements

Quality Assurance:

• Perform system tests and inspections to ensure the installed systems operate efficiently and meet quality standards.

Documentation:

• Maintain accurate and detailed records of all installation activities, including wiring diagrams, configuration settings, and project documentation.

Customer Support:

• Provide training and technical support to clients on system operation and functionality, addressing any concerns and ensuring customer satisfaction.

Safety and Compliance:

• Adhere to all safety regulations, company policies, and industry standards during installation projects to ensure a safe working environment.

Troubleshooting:

• Diagnose and resolve technical issues with security systems, ensuring minimal disruption to clients' operations.

Team Collaboration:

• Work closely with project managers, engineers, and other team members to coordinate and execute installation projects within specified timelines and budgets.

Other Duties: Other duties assigned within reason of current role previously specified.

Qualifications

• High school diploma or equivalent; technical or vocational training in electronics or related field is preferred.
• 8 + years of proven experience in the installation and maintenance of security systems, including access control, video surveillance, and intrusion detection. Working on projects over 100K.
• 2+ product-specific certifications helpful; industry-specific certifications desired; must have or be able to obtain applicable state and/or local required industry licenses as required by state law; Must have valid driver’s license with a clean driving record.
• Intimate knowledge of field hardware.
• Ability to read and understand design drawings, PWS, requirements docs, and typical. Understand Life Safety and building codes.
• Ability to discern need for escalated support and communicate need for help.
• The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The position may require Personal Protective Equipment (PPE) use such as safety glasses, hard hat, ear plugs, steel-toed shoes or work boots, as required on job site. May require safety vest. All items are the responsibility of the Electrical Installer to provide.
• Solid Construction Skills and understanding of system plans
• Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation (J-Hook, Raceway, Conduit, Cable Support)
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.
• Ability to configure basic networks, configure servers and workstations, applications and basic OS support. Should be able to communicate with Client Stakeholders
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Proficient construction skills and understanding of system plans
• Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation (J-Hook, Raceway, Conduit, Cable Support)
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.
• Basic technical programming skills
• Excellent customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong mechanical and electrical aptitude (e.g. work with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Solid verbal, written and interpersonal communication skills.
• Ability to work independently or as part of a team.

Requirements

• United States Citizenship
• Active Driver’s License
• The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.
• Security Clearances: This position may require a security clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance.

Additional Information

Company Benefits and Perks:

Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. This role offers a variety of programs and exceptional benefits to our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…