Application Support Analyst

4 weeks ago

West Deerfield, United States Vaco Full time
Position: Application Support Analyst
Client: Leading home healthcare services provider.
Location: West Deerfield, IL. Hybrid. Must be able to work onsite 1 day a week
Contract to hire - 6 month contract period.
 Pay: $21.00-$27.00 hr.

Calling recent Computer Science grads Looking for an opportunity to jump-start your career in IT support? Our team will provide you with 1:1 training during your first two months, so you can get hands-on experience with the latest software and technologies.

As an Application Support Analyst, you'll be an important part of our team responsible for keeping our proprietary SAP applications running smoothly. You'll be the go-to person to solve issues and improve the performance of our system. Your work is crucial to keep our business-critical applications operating at their best, and your contribution will have a direct impact on our organizational success.

What You'll Do:
  • Monitor and maintain application systems and troubleshoot issues to ensure optimal performance and minimal downtime.
  • Handle user queries and issues, providing first and second level support and escalating complex issues to senior IT staff as necessary.
  • Assist in the configuration, testing, and deployment of SAP application updates and patches.
  • Collaborate with development teams to identify, diagnose, and resolve application issues.
  • Basic understanding of SQL; must be able to understand, execute and use pre-built scripts;
  • Manage user accounts and permissions in Active Directory.
  • Document all technical procedures and user guides for applications supported.
  • Train and guide users on new features and functionalities.
  • Participate in continuous improvement initiatives to enhance system efficiency and user satisfaction.
What You'll Bring:
  • 1+ year of Technical Support experience or internship experience is highly desired. A bachelor's degree in computer science, Information Technology, or a related field will be considered in place of experience. Recent graduates are encouraged to apply.
  • Knowledge of SAP software or similar enterprise resource planning (ERP) systems.
  • Basic understanding of SQL and ability to perform data queries.
  • Experience with Active Directory management.
  • Excellent problem-solving skills and ability to work under pressure.

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