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Venue Box Office Manager

3 months ago

Atlanta, United States Rival Entertainment Full time

BOX OFFICE MANAGER

CENTER STAGE, THE LOFT & VINYL

centerstage-atlanta.com


Rival Entertainment is seeking an experienced, motivated, and dynamic individual to serve as the Box Office Manager, who will be responsible for overseeing all ticketing operations, ensuring exceptional customer service, managing a team of box office staff, and optimizing revenue through effective sales strategies and inventory management.


THE ROLE:

As the Box Office Manager you will oversee all ticketing operations for our music venues. Your primary responsibility will be to ensure smooth ticket sales and exceptional customer service experiences for concert-goers. This role is pivotal in maintaining efficient box office procedures and contributing to the overall success of our live events and business as a whole.


REQUIRED: AT LEAST 2 YEARS OF PRIOR EXPERIENCE OPERATING TICKETMASTER PLATFORM


ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage daily box office operations, including daytime box office hours, ticket sales, will-call/ guest list services, show build & maintenance and venue guest inquiries

2. Supervise box office staff including staff recruitment, training, scheduling, and performance management

3. Coordinate with talent buyers, director of programming, third-party event promoters and production teams to establish ticketing parameters and communicate ticketing policies for each show

4. Build and maintain all confirmed, ticketed events in the venue’s established ticketing system

5. Execute any requested changes to events in a prompt and reasonable time according to established standard completion times as detailed in the Box Office Standard Operating Procedures document

6. Maintain consistent and clear communication with venue talent buyers/ staff, director of programming, third-party promoters, agents/managers, etc. regarding the ticketing needs for all venue events

7. Share relevant ticketing info with various venue departments at weekly events meetings, in the weekly venue event calendar and via email, as needed

8. Maintain accurate records of ticket sales, financial transactions, and attendance figures in conjunction with the business manager and accounting department. This can include music license reporting data and annual attendance data.

9. Implement and maintain ticketing software systems, ensuring they are up-to-date and functional.

10. Stay up to date with general ticketing platform updates or technology upgrades available and lead any upgrade or change processes.

11. Resolve customer issues and complaints promptly and professionally.

12. Prepare daily & monthly reports on ticket sales, revenue, and attendance for management as outlined by the business manager and venue ownership.

13. Collaborate with marketing and promotions teams to develop and execute ticketing strategies to maximize sales/attendance and to enhance customer engagement in lead up to venue visit.

14. Ensure compliance with venue policies, safety regulations, and legal requirements related to ticketing operations.

15. Continuously assess and improve box office procedures to enhance efficiency and customer satisfaction.

16. Miscellaneous additional tasks, projects, duties and responsibilities as outlined by the venue General Manager


QUALIFICATIONS

1. Bachelor's degree in Business Administration, Hospitality Management, or related field

preferred

2. Proven experience in ticketing, box office management, or customer service in a live entertainment setting

3. Strong leadership and interpersonal skills with the ability to lead and manage a team

4. Excellent organizational and multitasking abilities, with keen attention to detail

5. Proficiency in ticketing software (e.g., Ticketmaster) and point-of-sale systems

6. Ability to manage workflow for self and direct reports ensuring timely completion of tasks and consistent, proactive communication with management and peers

7. Exceptional problem-solving skills and the ability to thrive in a fast-paced environment

8. Outstanding communication skills, both written and verbal

9. Ability to work evenings, weekends, and holidays as required by event schedules

10. Knowledge of industry trends and best practices in ticketing and event management


WE OFFER

1. Competitive salary range based on experience

2. Health, Dental, and 401K benefits after 90 days

3. Partial Cell Phone reimbursement

4. Paid personal time off and company-recognized holidays

5. Fast paced work environment at a local, independently owned business

6. Midtown Atlanta workplace on Arts Center MARTA line

7. Access to live music and events


INTERESTED IN JOINING RIVAL?

Introduce yourself with a resume, your story, any unique certifications/ qualifications and expected compensation range to opportunity@rivalentertainment.com


About RIVAL ENTERTAINMENT, CENTER STAGE, THE LOFT, and VINYL:

Rival Entertainment is an independent venue operator and concert promoter, producing shows and live events in Atlanta since 2004. Rival operates from Center Stage Atlanta – home to Center Stage Theater, The Loft and Vinyl—where we produce 350+ shows annually. Beyond Center Stage’s doors, we create events in city streets, public parks, traditional venues and unique locations. Rival production venues include Centennial Olympic Park, The Fox Theatre, Georgia State University Stadium, Cobb Energy Performing Arts Center, Candler Park, Piedmont Park,

Historic Fourth Ward Park and many more.


EQUAL EMPLOYMENT OPPORTUNITY

Rival Entertainment is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.