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Jira and Confluence Systems Manager

3 months ago

Plano, United States ektello Full time

JIRA and Confluence Systems Manager


**W2 contract** Min of 12 months ** ONSITE out of Plano, TX offices**


Technical owner of systems for the MX (Mobile eXperience) PMO team and the GTM (Go-To-Market) program, especially Confluence and Jira. Gather feedback and derive insights from PMO team to drive improvements in program management process and PMO governance (apart from Jira and Confluence)


In addition to 5+ years of expertise in Jira/Confluence, an ideal candidate for this role will have at least a working knowledge of developing pages in Sharepoint and administering the system, as well as a willingness to learn more as needed. While not needing to be an expert, candidate need to be comfortable administering and developing pages in Sharepoint 2016.


Confluence and Jira:

  • Continuous improvements and process innovation to increase user engagement, based on best-practices and feedback from users
  • Training to increase organizational knowledge
  • User and permission management
  • Reporting and dashboards for both program management and system usage
  • Creation and updates of SOPs
  • System issue management by working with remote system admins


Confluence:

Create and manage Confluence Spaces for PMO and GTM


Jira:

  • Create and manage Jira Projects for PMO and GTM
  • Develop project workflows and frameworks to support efficient program/project management
  • Dashboard development via Structure or other reporting tools to report on program health and risk management


QUALIFICATIONS

  • Bachelor’s Degree in Computer Science or related discipline
  • At least 5 years of deep experience in Jira and Confluence, including technical administration, SOPs, change management, and training; relevant certifications will be very helpful, but not required
  • Experience developing with JQL and VBA (Excel) to create solutions such as reports and dashboards
  • Experience with agile project methodology
  • Experience with PowerPoint (master template design and simple presentations) and Outlook (mailbox and calendar management)
  • Useful experience, but not required:
  • Understanding of data analytics and waterfall project management (Gantt charts)
  • Experience with MS Project, Tableau, Alteryx
  • Ability to work with Java, Javascript, API integration


Attributes:

  • Enjoys working in a fast paced environment
  • Thrives in ambiguity and change
  • Logical thinker – takes an engineering world-view to solve non-engineering problems
  • Enjoys process innovation and troubleshooting issues
  • Self-starter and collaborator
  • Strategic, data-backed, and innovative thinker