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Senior Associate, Client Service

3 months ago


Pittsburgh, United States BNY Full time

BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNY is all about.


We’re seeking a talented Senior Associate, Client Service to join our Client Services team. This role is located in Pittsburgh, PA– Hybrid.


In this role, you’ll make an impact in the following ways:

  • Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
  • Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Applies advanced problem solving skills, judgement, and experience to analyze information.
  • Uses developed communication skills to deliver high quality service to a specialized client base
  • Provides individuals at assigned clients information related to BNY products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.


To be successful in this role, we’re seeking the following:

  • Bachelors degree in accounting or the equivalent combination of education and experience is required
  • 5-7 years of total work experience preferred. Experience in client services preferred.


At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

  • Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg’s Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP’s Climate Change ‘A List’


Our Benefits:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.


BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.