Application Inventory Manager

4 months ago

Chicago, United States HUB International Full time

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.


HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.


ABOUT THE POSITION:

The Application Inventory Manager plays a critical role for HUB’s Technology and Operations mission by developing and maintaining a comprehensive inventory of all software applications deployed across the organization, ensuring that all critical information about applications is documented, accessible, and up-to-date for effective management and decision-making.


Positioned within the Operations, Strategy and Planning zone at HUB, the Application Inventory Manager will partner closely with our ServiceNow CMDB Administrator, Application Owners, Application Administrators, Technology and Service Owners, InfoSecurity Leaders, Vendor Managers, Project Managers, Data and Reporting Analysts, Business Analysts, Knowledge Managers, Business Partners, and Financial Analysts to ensure applications across the landscape are profiled, curated, managed, supported, and socialized in an optimal way. This position requires daily interaction with people, process, and technology to manage inventory expectations to a high standard.


JOB RESPONSIBILITIES:

  • Develop and maintain a comprehensive inventory of all software applications deployed across the organization.
  • Establish policies and procedures for application inventory management, including data entry standards, change management processes, access controls, audit procedures, and operational metrics.
  • Collaborate to define the necessary attributes required for the Application Inventory to serve its stakeholders’ needs and expectations.
  • Partner with the CMDB Administrator to implement and manage the components of the ServiceNow Configuration Management Database (CMDB) to store and maintain application asset data.
  • C0-create and maintain the data collection processes required to gather and document application attributes in support of dynamic application profile demands.
  • Ensure accuracy and completeness of application inventory through regular audits and updates, automating data updates where possible to reduce manual effort.
  • Integrate the Inventory with other IT processes like incident management, change management, knowledge management and asset management for consistency and efficiency.
  • Coordinate integration activities with endpoint management tools and other sources of application information.
  • Steward the communications and activities required of Application Owners and Application Administrators to maintain quality data and compliance with policies, standards, and guidelines.
  • Develop reporting mechanisms for stakeholders to engage with application profiles, as needed.
  • Provide reporting and analytics on application usage, compliance, and optimization to support decision-making and strategic planning.
  • Collaborate with IT teams and business units to provide insights and identify opportunities for optimization, consolidation, or retirement of applications.
  • Emphasize understanding of how apps are used at HUB in order to recommend consolidation, optimization, reduction of financial expenditures and licensing utilization.
  • Collaborate with security teams to ensure HUB applications meet minimum standards and compliance objectives.
  • Establish a feedback loop with stakeholders to continuously improve the inventory management process.
  • Adapt the application inventory and CMDB to align with evolving organizational needs and changes in technology.
  • Stay informed about industry best practices, trends, and technologies related to application asset management and effective use of CMDB systems.
  • Act as a subject matter expert and provide guidance and training to stakeholders on application asset management practices and tools.


QUALIFICATIONS:

  • Demonstrate the ability to undertake the above responsibilities.
  • Organized, process-minded thinker who is energized by creating and maintaining resources in the service of multiple stakeholders.
  • Effective communication skills with the ability to collaborate and build relationships across various organizational levels.
  • Excellent analytical and data mining skills who can make convincing, data-based arguments.
  • Experience with automated discovery tools and software asset management (SAM) practices.
  • Knowledge of ITIL, ITAM, ITSM, APM processes.
  • Knowledge of cloud computing technologies and their impact on application management.
  • Experience working with third-party providers to effectively manage applications.


REQUIREMENTS:

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
  • Proven experience (3 years) in application asset management, configuration management, or related IT management roles.
  • Strong understanding of software licensing models, application lifecycles, and IT asset management principles.
  • Experience with CMDB systems (e.g., ServiceNow, BMC Helix, iTop) and proficiency in data management and reporting.
  • Project management skills to coordinate inventory initiatives and drive process improvements.
  • ServiceNow capabilities and use a plus.
  • Certification in IT Service Management (e.g., ITIL Foundation) or asset management related certifications a plus.


JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.


Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $120K to $130K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

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