HVAC/R Commercial Service Manager

About the CompanyManagement Support Solutions, LLC (MSS) has been engaged to find a Commercial HVAC/R Service Manager for Miami FL. Silver State Refrigeration & HVAC specializes in providing aftermarket commercial HVAC, refrigeration, and plumbing maintenance and repair services to a diverse client base. Headquartered in Las Vegas, NV, the company has established operations across multiple states, including California, Nevada, Arizona, Utah, Texas, and Florida. This extensive regional presence is supported by a workforce of over 200 employees. The company primarily serves large, multi-location chain corporations such as banks, retailers, and quick-service restaurants. These clients depend on Silver State Refrigeration & HVAC for comprehensive facility and general maintenance services that address the varied needs of their property portfolios. By offering a single-source solution, Silver State ensures that clients receive coordinated HVAC and refrigeration maintenance, installation, and repair services, streamlining operations and enhancing service quality.About the RoleSilver State Refrigeration & HVAC is seeking an experienced Commercial HVAC/Refrigeration (HVAC/R) Service Manager to lead the Florida operation in servicing commercial HVAC, refrigeration, hot side kitchen equipment, walk-in coolers, freezers, ice machines, etc. for various convenience stores, gas stations, retail space and restaurants. This role is based in Miami, Florida and reports directly to the Vice President of Commercial - Miami. As both a new position and part of a new regional operation, the Commercial HVAC/R Service Manager will play a vital role in establishing and expanding the company’s presence.During the initial phase of setting up and growing the Florida operations, the Service Manager will take on dual responsibilities. These include:Personally, performing service calls as needed; while,Managing technicians as they are hired and join the team. As the business develops and reaches a sustainable scale, the Service Manager will transition to focus on managerial duties, overseeing the service team and department operations full-time.ResponsibilitiesOverseeing the daily activities of the service department.Managing service technicians.Ensuring a high standard of customer satisfaction.Coordinating service schedules.Driving both operational and financial performance within the department.Serving as a crucial link between customers, technicians, and company leadership.Performing service calls as needed.Managing technicians as they are hired and join the team. QualificationsHigh school diploma or GED required.Associate or bachelor’s degree in HVAC/R, business, or related field preferred. Required SkillsBilingual English/Spanish (read, write, and speak).5+ years of experience in commercial HVAC/R service, with 2+ years in supervisory/management role.Strong technical understanding of commercial HVAC/R systems and related electrical and mechanical principles with knowledge of troubleshooting and repair procedures.Valid EPA section 608 certification.Excellent leadership, communication, and customer service skills.Proficient in scheduling software, Microsoft Office Suite, and service reporting tools.Proficiency in reading schematics, work plans, and wiring diagrams.Ability to manage multiple priorities in a fast-paced environment.Strong problem-solving and decision-making abilities.The ability to work independently, make appropriate business decisions that align with company goals, and still follow directives when coming from company leadership.Preferred SkillsExperience in managing a team in a commercial HVAC/R environment.Knowledge of safety and compliance regulations. Pay range and compensation packageMedical, dental, vision, and other ancillary voluntary insurance products available. PTO Holiday Pay 401K available. All offers of employment are contingent upon the candidate successfully passing an MVR, background check, and pre-employment drug screen.Equal Opportunity StatementNote: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at the company is on an “at-will” basis.