Service Desk Specialist
2 weeks ago
Job Position : Service Desk L1Location : Morrisville NC (onsite)Job DescriptionProvide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.Maintain clear and professional communication with end users and update tickets with accurate notes.Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.Knowledge in identifying desktop, laptop, and printer issues.Eligibility, Knowledge, Skills & Experience 1–5 years in a Service Desk or in an IT Support role.Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.Phone support experience is mandatory.Experience in Technical helpdesk or technical call center support is required.Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.Familiarity with ticketing tools like ServiceNow or Jira Service Management.Excellent communication, customer service capability, and problem-solving skills.Ability to follow processes and work in a structured SLA-driven environment.A proactive mindset with the ability to make a meaningful impact.Customer focused with the eagerness to learn and grow continuously.A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
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Service Desk Specialist
2 weeks ago
Morrisville, United States Yochana Full timeJob Position : Service Desk L1Location : Morrisville NC (onsite)Job DescriptionProvide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.Manage user accounts in Azure Active...
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Service Desk Specialist
2 weeks ago
Morrisville, United States Raas Infotek Full timeHi.Hope you are doing well.We have an urgent position below. If you are interested please share your updated resume with the rate expectation.Title: Service Desk Support Technician / EngineerLocation: Morrisville NC / OnsiteDuration: Long term contractJob Description Provide first-level technical support via phone, email, chat, or ticketing tools (Jira /...
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Service Desk Specialist
6 days ago
Morrisville, North Carolina, United States Yochana Full timeJob Position :Service Desk L1Location : Morrisville NC (onsite)Job DescriptionProvide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.Manage user accounts in Azure Active...
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Service Desk Specialist
2 weeks ago
Morrisville, United States Raas Infotek Full timeHi.Hope you are doing well.We have an urgent position below. If you are interested please share your updated resume with the rate expectation.Title: Service Desk Support Technician / EngineerLocation: Morrisville NC / OnsiteDuration: Long term contractJob Description Provide first-level technical support via phone, email, chat, or ticketing tools (Jira /...
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Service Desk Specialist
2 weeks ago
Morrisville, NC, United States Yochana Full timeJob Position : Service Desk L1 Location : Morrisville NC (onsite) Job Description Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in...
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Service Desk Specialist
2 weeks ago
Morrisville, NC, United States Raas Infotek Full timeHi . Hope you are doing well. We have an urgent position below. If you are interested please share your updated resume with the rate expectation. Title: Service Desk Support Technician / Engineer Location: Morrisville NC / Onsite Duration: Long term contract Job Description Provide first-level technical support via phone, email, chat, or...
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Service Desk L1
10 hours ago
Morrisville, NC, United States VDart Full timeJob Position : Service Desk L1 Service Desk L1 Location : Morrisville NC (onsite) Contract Job Description • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. •...
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Service Desk L1
1 week ago
Morrisville, NC, United States VDart Full timeJob Position : Service Desk L1 Service Desk L1 Location : Morrisville NC (onsite) Contract Job Description • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. •...
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Service Desk L1
7 days ago
Morrisville, NC, United States VDart Full timeJob Position : Service Desk L1 Service Desk L1 Location : Morrisville NC (onsite) Contract Job Description • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. •...
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Service Desk L1
5 days ago
Morrisville, NC, United States VDart Full timeJob Position : Service Desk L1 Service Desk L1 Location : Morrisville NC (onsite) Contract Job Description • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. •...
