IT Technician

IT Technician

Optomi, in partnership with a passionate and determined company within the sustainability industry, is seeking an experienced IT Technician. This IT Technician will be responsible for providing prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). In addition, this IT Technician will possess 2+ years of hands-on experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. This IT Technician will enjoy the opportunity to have a large impact on not only the organization’s success, but also the ongoing strive for a sustainable environment.

What the right candidate will enjoy:

• The opportunity to work with a global climate leader, working towards providing sustainable heating and cooling solutions.
• The opportunity to work for a company that invests in the continuous development of its workforce through training programs and leadership development initiatives.
• Highly competitive pay and opportunities for growth.
• The ability to have an immediate impact on the company, as well as our environment.

Experience of the right candidate:

• 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
• 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
• Ability to demonstrate outstanding customer service skills.
• Strong oral and written communications skills.
• Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
• Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
• Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
• Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.
• Ability to identify and resolve performance bottlenecks to ensure high availability and reliability.

Responsibilities of the right candidate:

• Perform desk-side Windows XP workstation support in a networked office environment.
• Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
• Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.