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Digital Banking Officer

4 months ago

Miami, United States Banco Sabadell, Miami Branch Full time

Sabadell Overview

Sabadell is a global financial institution headquartered in Barcelona, Spain and one of Europe’s oldest and most successful banking groups since its founding in 1881. Sabadell covers all areas of the financial business sector under a common denominator: professional performance and quality. In the United States, Sabadell has operated with an International Full Branch since 1993. We offer Corporate Banking services to international companies in the American market, and Private Banking services primarily to Latin American high net worth individuals and families


Responsibilities

• Support online client web portal including new user onboarding, ongoing user maintenance, T24 core system input/approval, service now case management

• Operations lead for web platform conversion project to provide analysis, procedures, testing, training of new products including call center implementation

• Provide customer service to front office and clients for web portal

• Prepare analytical and statistical reports and update policy manuals

• Client Documentation Reviews where applicable

• Provide assistance in covering positions during employee absences including credit card processing, bill payment, check services & hold mail

• Participate in special projects and perform other duties as assigned by managers according to Department needs


Requirements

  • 3-5 years of Operations department experience
  • 2 years minimum Knowledge of digital banking platforms, FedLine and Swift processing
  • Associate Degree or equivalent experience


Sabadell is an Equal Employment Opportunity Employer