Showroom Coordinator

Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.

Essential Duty and responsibilities:

• Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;

• Partner with internal staff to make sure every client has a noticeably better experience;

• Answering and directing telephone calls;

• Taking and relaying messages;

• Tracking daily customer traffic

• Answering basic customer service and general inquiries,

• Receive all incoming packages, mail, and additional deliveries;

• Support office management duties and showroom operations

• Manage office supply and inventory, furniture, and food/drink orders.

• Partner with showroom & corporate marketing teams to execute and recap local market events

• Assist with experiential projects and gifting as needed

• Follow local events SOP and checklists to track plans, run of show, and event prep

• Handle all local logistics (big and small) for events - including but not limited to service providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.) contracts, submit invoicing, payments, schedules, communication, follow up, invites, attendee lists, mailings, and more

• Research new service providers for event projects as needed

• Provide all necessary receipts, invoices, documentation to corporate marketing

• Work with local event production resources and vendors as required

• Travel within local markets to execute community/trade events and drive community engagement/awareness

Skills and Qualifications:

•A minimum of 2 years’ experience in a customer service-related field

•Strong customer experience background & skills;

•Professional appearance;

•Outstanding attention to detail, organized, collaborative, and creative individual;

•Excellent writing and communication skills;

•Proficiency in software applications including Microsoft Word, Excel, and Outlook;

o Bonus if experience working with attendee invite management systems such as Event Farm, Eventbrite, Splash, etc.

•Ability to multi-task while maintaining strong attention to detail;

•Ability to take initiative, be proactive, and work independently;

•Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;

•At least a high school diploma or equivalent;

•Must be available to work Sundays.