Medical Receptionist

1 week ago

Clinton, United States Bridge Technical Talent Full time

JOB SUMMARY

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will demonstrate proficient data entry skills, uphold confidentiality in all interactions and continually maintain and improve upon job specific competencies.

ROLE AND RESPONSIBILITIES


Patient experience:

  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate


Scheduling:

  • Review schedules to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Review and complete Telephone encounters (TEs) timely and accurately
  • Reconcile patient visits daily


Insurance:

  • Verify active insurance coverage and status and keep information updated


Payments:

  • Collect patient payments, balances and copays
  • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance


Phones:

  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system


Scanning:

  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per Indexing protocols


HIPAA:

  • Consistently ensure and maintain patient confidentiality


Other:

  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement


Requirements:

  • Fully Bilingual, English & Spanish required
  • Associate's degree or 1-2 years of experience in a receptionist-type position required
  • Experience working within the healthcare industry preferred

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