Technical Writer- Dallas TX

2 weeks ago

Dallas, United States Mastech Digital Full time

No C2C Only W2

Job Title: Technical Writer

Location: Dallas TX (Hybrid)

Duration: 6+ Months (Extendable)


Job Description:

This position is responsible for creating, maintaining, and enhancing documentation related to policies, guidelines, and procedures across various infrastructure, network, application, cloud, and security functions to ensure that teams have clear, accessible, and up-to-date resources that facilitate effective communication and adherence to best practices. This resource will be part of the Enterprise Architecture team within the Digital Grid Assurance Organization in Technology. The role requires strong documentation, communication, both written and oral communication, and analytical skills to ensure Client has the right materials to be successful.

Key Roles & Responsibilities (other duties may be assigned)

This position encompasses the following responsibilities directly or through others:

  • Collaborate with enterprise architects and cross-functional teams to gather information on policies, guidelines, and procedures
  • Create clear, concise, and user-friendly documentation, including but not limited to:
  • Technical manuals
  • Process documentation
  • Policy guidelines
  • Standard operating procedures (SOPs)
  • Project Related Templates & Documentation (e.g. High Level Designs, Low Level Designs, etc.)
  • Ensure all documentation is consistent in style, format, and terminology, adhering to company standards and industry best practices
  • Organize and maintain a centralized repository for all technical documentation, ensuring easy access and version control
  • Conduct regular reviews and updates of documentation to reflect changes in processes, technologies, and policies
  • Assist in the development of training materials and presentations to support resource onboarding and ongoing education
  • Collaborate with subject matter experts to clarify complex information and ensure accuracy
  • Utilize various tools and software for documentation purposes (e.g., Confluence, SharePoint, Microsoft Office Suite)
  • Participate in team meetings and contribute to brainstorming sessions to improve documentation processes and knowledge sharing

Experience, Qualifications, & Skill Requirements

  • Bachelor’s degree in English, Technical Communication, Computer Science, or a related field
  • 3+ years of experience as a technical writer, preferably in an enterprise architecture or IT environment
  • Strong understanding of enterprise architecture principles, cloud computing, and security practices
  • Excellent writing, editing, and communication skills, with an ability to convey complex information clearly and concisely
  • Proficient in documentation tools and content management systems
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively in a fast-paced environment
  • Familiarity with Agile methodologies and project management principles is a plus
  • Great written and oral communication, (written and oral), interpersonal skills, documentation, and presentation skills

Measures of Success

  • Ability to simplify complex information into digestible, easy to understand language
  • Clarity and conciseness of written materials along with consistency in style, format, and terminology across all documents
  • Adherence to timelines for documentation delivery and ability to update documents promptly
  • Maintenance of an organized and accessible documentation repository with clear version control

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