Manager of Imaging Technical Services

7 days ago


Oakland, United States Agiliti Health, Inc. Full time

We are seeking a dedicated and experienced Imaging Services Manager to provide service management and support to our field service staff and customers while ensuring profitability. This role involves developing, documenting, and implementing field service policies, processes, and training programs for our field service engineers.


Key Areas:

Field Service Management:

  • Manage field operations to ensure the profitability of the service business.
  • Communicate with customers regarding technical and service-related issues.
  • Actively solicit new and existing customers to increase sales revenues.
  • Coordinate with the Customer Service Team on service issues and scheduling.
  • Collaborate with the Sales Team on service delivery planning and provide consultation and guidance on services and presentations to customers.
  • Travel to field sites, sales conferences, and customer locations as required.
  • Ensure timely and accurate delivery and recording of service reports.

H/R and Employee Development:

  • Develop and provide guidance on goals, progress, and annual performance reviews for each Field Service Engineer.
  • Work with the Technical Team on the development and delivery of service programs and training programs.
  • Process required documentation and provide advice on H/R related matters.
  • Assist with employee placement, planning, and hiring processes.
  • Contribute to the development of company procedures and training manuals for Service employees.

Financial Responsibilities:

  • Review service contracts and events, and communicate with the Controller to ensure timely and accurate billing.
  • Participate in collection efforts for outstanding customer accounts.
  • Work with the Controller to monitor and enforce travel expense reporting and policies.
  • Assist in bonus calculation and salary reviews for Field Service personnel.
  • Handle general reporting and budget-related activities.

Special Projects:

  • Assist with all special projects as needed.


Qualifications:

  • Strong sense of team building and customer service.
  • Leadership skills.
  • Solid technical background in MRI and CT service.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to accept responsibility and make decisions.
  • Excellent organizational and communication skills.
  • Proficient in Microsoft Office.
  • Minimum of 25% travel required.
  • Good driving record.



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