Cisco Voice Technician

Set Solutions, a Trace3 Company is looking for a Cisco Voice Technician/Admin to support a client in the Minneapolis area (hybrid schedule).

***Note this position is not internal to Trace3's professional services team but is dedicated to a valued end client.

We are looking for a talented Cisco Voice Administrator with specialized experience in Cisco UC technology to join our dynamic team. As a Cisco Voice Administrator, you will play a crucial role moves, adds, changes and support of our network.

Key Responsibilities:

• Support Call Manager and Unity, troubleshoot solutions
• Support Cisco UCCE solutions to meet business requirements and ensure optimal performance. Cisco UCCE experience is not required because they can train.
• Work on Unified CM, CVP, CUCM, Finesse, and other related technologies.

System Administration and Maintenance:

• Perform day-to-day administration tasks for Cisco voice solutions, including system monitoring, troubleshooting, and performance optimization.
• Conduct regular maintenance activities, such as software upgrades, patch management, and system backups.

Integration and Collaboration:

• Work closely with network engineers, system administrators, and application developers to integrate UCCE with existing systems and applications.

End-User Support and Training:

• Provide technical support to end-users and helpdesk staff, troubleshooting voice-related issues and resolving tickets in a timely manner.
• Create and maintain documentation, including system configurations, procedures, and troubleshooting guides.

Performance Monitoring and Reporting:

• Monitor system performance and analyze call data to identify trends, patterns, and areas for improvement.
• Generate reports and dashboards to track key performance indicators (KPIs) and provide insights to management and stakeholders.
• Proactively identify opportunities for optimization and recommend enhancements to enhance system reliability and efficiency.