Disputes Analyst

2 weeks ago

San Antonio, United States Apex Systems Full time

Title: Disputes Analyst

Client Industry: Financial Services

Job Type: 1+ year contract

Location: San Antonio, Texas - ONSITE 100%

Schedule: Monday through Friday standard shift 40-hour work week

Openings: 1

Interview Process: 1 virtual round


Day-to-day Responsibilities:

  • Analyzes non-IT business problems and articulates requirements to support process improvement opportunities.
  • Creates framework for assessing financial payback. Identifies alternative solutions and makes recommendation.
  • Prepares documentation of current and desired state.
  • Develops requirements and builds a common understanding between process owners and solution developers.
  • Role demands ability to assess process performance, strong written and verbal communication skills, and experience in preparing ROI statements for proposed investments.


Must have skills/technologies:

  • 1+ year of Fraud Investigations experience
  • 2+ years of REG E experience
  • 1+ year of Back Office Dispute Resolution experience
  • Detail Oriented
  • Ability to de-escalate issues


Nice to haves’ skills/technologies:

  • VROL would be ideal – ok if similar system (Mastercard, etc.)

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