Customer Service Representative

4 days ago

Boise, United States eTeam Full time

Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.Responsibilities: Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.Monitor the service event through completion for compliance.Manage the service requests of customers through different access channels.Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.Participates/leads in projects for process or quality improvements.

Works with escalated customers and recommends actions in post incident reviews.

Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.

Education and Experience Required: High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.Knowledge and Skills: Superior communication skills both written and verbalExperience in customer facing role either remote or face to faceUnderstands internal processes and toolsComputer proficiencyProblem solving skillsAccuracy in data entryExcellent fluency in language to be supported.Experience in a phone based remote roleFamiliarity with computer technologyTime management skillsOversee compliance with operating procedures and standardsExperience in call routing and processes as well as case logging systems and obligation systemsStrong understanding of internal processes, tools and usage of such tools in managing daily tasksAbility to mentor and train new agents

  • Customer Service Representative

    3 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    4 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    4 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    4 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    4 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    1 week ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    5 days ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    1 month ago

    Boise, United States U-Haul Full time

    Location: 8151 W Chinden Blvd, Boise, Idaho 83714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 weeks ago

    Boise, United States U-Haul Full time

    Location: 8151 W Chinden Blvd, Boise, Idaho 83714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Boise, United States Administrative Resource Options Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002475 Showing 1 location **Job Details** **Description** Administrative Resource Options is looking to hire an Customer Service Representative in Boise, ID. This position will work with mail, shipping and receiving of packages, copy and print, and...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Administrative Resource Options Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002475 Showing 1 location **Job Details** **Description** Administrative Resource Options is looking to hire an Customer Service Representative in Boise, ID. This position will work with mail, shipping and receiving of packages, copy and print, and...

  • Customer Service Representative

    2 weeks ago

    Boise, Idaho, United States BCforward Full time

    This job was posted by : For more information, please see: Customer Service RepresentativeBCforward is currently seeking a highly motivated Customer Service Representative at Boise ID 83714Position Title: Customer Service RepresentativeLocation: Boise ID 83714Anticipated Start Date: Tentative start Date 06/03/2024Please note this is the target date and is...

  • Customer Service Representative 2

    2 weeks ago

    Boise, Idaho, United States State of Idaho Full time

    Maintaining record keeping systems by adding deleting, or updating information. Conducting telephone interviews to determine customers' requests and needs. Providing specialized information about agency programs and services. Clarifying, explaining, Customer Service Representative, Customer Service, Representative, Retail, Experience

  • Customer Service Representative 2

    2 weeks ago

    Boise, United States State of Idaho Full time

    Provides front-line customer service and specialized information regarding program rules, policies and procedures;Answers phones, screens and routes calls, takes messages using a multiline phone system, and/or documents calls in electronic medical re Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    3 weeks ago

    Boise, United States Resilient Enterprises Inc. Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them...

  • Floating Customer Service Representative

    1 week ago

    Boise, United States LoanMax Title Loans Full time

    Job DescriptionLoan Max Title Loans - Customer Service Representative - Floater (entry level)**We are currently hiring a floater to work between the three locations below. We are looking for someone who is enthusiastic about travel!** 7046 Fairview Avenue Boise, ID 83704 8990 W Fairview Ave Boise, ID 83704 8199 W. Overland Rd. Boise, ID 83709 Are you...

  • Customer Service Representative

    2 weeks ago

    Boise, Idaho, United States HOJ Innovations Full time

    Join Idaho Material Handling, Inc., a leading company in the material handling industry, in the role of Customer Service Representative. As a CSR with us, you will play a crucial role in nurturing customer relationships, selling material handling equipment, and service agreements. Your responsibilities will include identifying customer needs, devising sales...