L2 Engineer

1 week ago

Miami Lakes, United States Insight Global Full time

Position: L2 Engineer

Location: Miami Lakes, FL

Duration: 6 month contract

Pay Range: $27-30/hr


Required Skills & Experience

Bachelor’s degree or minimum 4 years of equivalent related work experience along with field specific certifications • Minimum 3 years’ experience working in a high call volume, time sensitive support environment for a large company, supporting users in MDM AirWatch, Intune, Duo, iTunes, Samsung Knox • Minimum 4 years’ experience working with airlines • Subject Matter Expertise with Windows 10, Office 365, and Microsoft Office Suite versions

Job Description

Customer and System Support • Provide escalated support for installation, deployment, administrator, security and maintenance of Windows, Apple & Samsung devices in a global enterprise environment. • Provide escalated technical support at direct location and remotely when needed • Accountability for the status of all Incidents and Requests • Proactively identify, research, and resolve technical problems • Responsible for monitoring and completing tickets in assigned queues • Keep IT management apprised of critical issues

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