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Information Technology Specialist

3 months ago

Wenatchee, United States Robert Half Full time

An MSP client of ours based in Wenatchee, WA is looking for a Service Desk Technician that ideally has previous MSP experience or has supported multiple end users with multiple locations. Their preference is someone local to Wenatchee/Leavenworth/Chelan/Cashmere/Moses Lake, however this role is capable of being fully remote after an on-site probation period (90 days). There will be a 2-week on-site training upon hire (hotel, food, etc. paid for).


Duties/responsibilities:

• Provide Help Desk Support, ensuring efficient resolution of customer issues.

• Provide support to users in Azure, O365, and Windows environments

• Automate processes where possible to improve efficiency and reliability of cloud systems.

• Administer and support Office 365 applications, troubleshooting any issues that arise.

• Maintain and troubleshoot Windows operating systems and applications.

• Prioritize tasks and manage time effectively to meet deadlines and customer needs.

• Support multiple end users across multiple locations, providing high-quality customer service.

• Continually update skills and knowledge in cloud systems and technologies, with the potential to obtain Microsoft or Azure certification within the first 6 months of employment.


Must haves:

  • Will consider someone with at least 2 years of experience in a help desk or technical support role (depending on skill level)
  • Ideally looking for Tier III skillset, willing to grow/train more junior folks
  • Experience with Azure, O365 administration, Windows OS
  • Proficiency in troubleshooting Windows operating systems and applications
  • Strong customer service and communication skills
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Experience supporting multiple end users with multiple locations or experience at an MSP


Nice to haves:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
  • Experience in an MSP environment is strongly preferred
  • Current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) or ability to obtain certification within the first 6 months of employment.


Core Benefits:

  • Medical/Dental/Vision insurance
  • HSA Account
  • Life Insurance
  • 4% 401(k) Match
  • 6 Paid Holidays
  • 14 Days Paid Time Off
  • Annual Performance Reviews with Raises
  • Quarterly off-site company meetings
  • Team Building Atmosphere
  • Company Paid Employee Continued Education For Growth and Development