Datacenter Technician

1 month ago

Richmond, United States Insight Global Full time

Data Center Technician - Level 4

Location: Sandston, VA; Phoenix, AZ; or Dallas, TX

Duration: 12/1/2024 through 4/30/2025 with extensions

Shift Options:

  • A Side (Sunday-Tuesday, and every other Wednesday)
  • B Side (Thursday-Saturday, and every other Wednesday)


Description:

  • Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, and standard protocols.
  • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Applies advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
  • Decommissions hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
  • Verifies security compliance for decommissions. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units and Technician Leads.

Requirements:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware components
  • 5+ years’ experience supporting IT equipment or related technology.
  • Previous experience working in a data center environment.
  • Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word).
  • Flexibility to work non-standard business hours that may include weekends and/or holidays

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