Failure Analysis Technician

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Bourne, United States Onset Data Loggers Full time

Summary:

Based in Bourne, Massachusetts, for more than 40 years Onset has been dedicated to designing and producing high-quality data loggers. Onset is seeking a friendly, professional, self-driven, customer-focused Electro-Mechanical Failure Analysis Technician to join our team. The successful candidate will be a team player, capable of completing timely root cause analysis (RCA) of field returns, maintaining consistency while working in a fast-paced environment, and clearly communicating/reporting on RCA findings and results.


This is a 100% on-site position. Please do not apply if you can't make the commute.


Responsibilities:

  • Perform failure analysis on field returns down to the component level to determine the root cause
  • Investigate quality and design issues and make recommendations to the appropriate department for resolution
  • Effectively prioritize tasks in a fast-paced work environment
  • Work with tracking systems like Jira, Salesforce, and Infor CSI, managing returned product and RCA information with 100% accuracy
  • Meticulously record steps taken in RCA, build trend reports, and communicate same to Technical Support Manager for further investigation and preventative action
  • Use instruments like DMMs, DC power supplies, oscilloscopes, and environmental chambers to recreate problems and get to root cause
  • Examine assemblies, components, or parts for defects
  • Read and interpret schematics and mechanical drawings
  • Consistently review product manuals and QSGs for proper device use and operation


Requirements:

  • 5+ years of experience conducting RCA, with a strong technical background in electronics and mechanics
  • Associate’s degree or equivalent from a 2-year college, technical school, or military training
  • Self-driven and eagerness to complete tasks.
  • 100% customer focused personality
  • Proficiency in Case Tracking, ERP, and Bug logging systems like Jira, Salesforce, and Infor CSI
  • Proficiency in Microsoft business tools
  • Excellent written and oral communication skills
  • Ability to work 100% onsite