AVP, Operations

AVP, Operations

Full Time

Norwalk, CT

Position Summary:

Wilton Re Services, Inc. is looking for an Assistant Vice President (AVP) of Operations that can apply analytical and project management skills to both acquisition integration programs as well as on-going management of in force policies. This position requires insurance industry experience including product knowledge as well as some understanding of accounting and statutory reporting concepts. A candidate must also have experience in not only structuring and managing high-touch projects, but also facilitating solutions in different subject areas. A candidate can expect to grow knowledge in the following:

• Direct, Ceded, and Assumed insurance concepts across life, annuity, and Long Term Care (LTC) products
• All aspects of integrating acquired blocks including administration during transition period, policy conversion, process integration, and data integration
• All aspects of insurance operations including policy owner services, claims, actuarial, regulatory reporting and compliance, accounting, and financial reporting

Role Responsibilities:

• Acquisition Integration: specific responsibilities applicable to legal entity purchases or reinsurance transactions (75%)
• Assist in due diligence activities including tracking of operational requests and responses, conducting expenses analyses, as well as documenting risk assessments and operational considerations
• Structure and manage transition plans across various functional areas and phases of integration from pre-closing to post-transition.
• Coordinate activities across Wilton Re functional areas as well as external parties including the client to establish operational effectiveness both pre-and-post change in administration
• Conduct general oversight of third-party providers that provide data conversion, target system modification, and business process conversion planning and execution
• Assist in compiling the analysis and recommendations to resolve issues or mitigate risks across various matters during the transition and conversion period
• Conduct oversight in the post-conversion phase where special monitoring or projects apply upon conversion of administration

• In Force Management: applicable to on-going management of integrated transactions (25%)
• Assist in the general oversight of third parties that provide operational services
• Assist in monitoring Service Level Agreements and other operational aspects for in force management activities
• Determine frequency and content of status reports, analyze results, and troubleshoot problem areas/mitigate risks for special projects
• Collaborate with partners to establish or refine policies and procedures that define the necessary aspects of administration
• Contribute to internal and external reporting and presentations (e.g., Board reporting)

• Project Management: general responsibilities applicable to all project-based work (Applies to both Acquisition Integration and In Force Management above)
• Break-down high-level scope into the applicable work items across multiple disciplines and organizations
• Define project scope, goals, and approach in collaboration with key contributors
• Establish project plans including milestones, timelines, dependencies, and deliverables
• Manage the entire project lifecycle through tracking, analyzing, and mitigating risks and issues
• Communicate and manage project expectations to owners, sponsors, team members, and other stakeholders in a clear and concise fashion

Basic Qualifications:

• Minimum 5 years of experience in the life and annuity insurance industry with a focus in business operations and project leadership as well as risk analysis and solutioning
• A self-starter showcasing critical and analytical thinking skills
• Excellent oral, written, and presentation communication skills
• Have superior influencing / relationship management skills
• Must be extremely organized, detail-oriented, and capable of self-managing and multi-tasking with excellent time management
• Relevant experience working with various support functions such as finance, controls, information technology, and third-party management
• Understanding of Assumed and Ceded insurance concepts, processes, and data
• A solid understanding of MS Office including Excel, Word, and PowerPoint

Other Desirable Qualifications but not Required for Consideration:

• Ability to query and manipulate large sets of data from disparate sources preferably using SQL
• Understanding of basic aspects and tenets of Software Development Life Cycle (SDLC) as it would apply to project work
• Experience with Extract Translate Load (ETL) projects such as data conversion and data integration
• Experience with project planning software

Required Education / Certifications:

University degree preferably in the field of finance, business administration, or computer science

Pay/Location:

Norwalk, CT

Hybrid Structure

Minimal to no travel required

Base salary/hourly rate range for this position in Connecticut is between $120,000 and $160,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.

Wilton Re/Texas Life Insurance Company strives to attract, develop, and retain a diverse workforce.

We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential.

To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Wilton Re employees unless you have been requested to work on this position or other positions with Wilton Re; please reach out to your main point of contact. Wilton Re is not responsible for any fees related to unsolicited resumes.