Sr. Manager Talent, Training

4 days ago

Charleston, United States Refuel Operating Company, LLC Full time

Senior Manager of Talent, Training, and Engagement


Job Summary:

As the Senior Manager of Talent, Training, and Engagement you will be at the forefront of our commitment to finding and retaining great talent and our dedication to fostering a positive organizational culture as well as the lead driver of training company wide. This multifaceted role involves collaborating with stakeholders to drive the development and execution of our training programs, talent acquisition, and recognition and culture strategy.

Key Responsibilities:

• Training & Engagement: Oversee and lead all aspects of team member training, new hire onboarding process, development, and overall engagement of our field operations teams. The role’s primary responsibility is to develop/propose strategy, execute tactics, and drive results (lower team member turnover and improve retention & engagement scores) for Refuel in our field operations population. This person is also responsible for the strategy, program management, and administration of our Team Member Engagement programs including driving results sharing the feedback and action plan follow-up in partnership with our field operations leaders.

• Provide strategic vision, tactical design, and active management of a training organization tasked with driving the learning requirements, track completion %, follow-up on outliers to company standards, training solutions, delivery methods and measurement of training across the company.

• Develops training and development strategy and curriculum, partnering with senior field leadership and owns our partnership with our LMS system vendor – Ready Training Online (RTO). Ensures training programs are updated to support changing priorities.

• Lead and be the gatekeeper of all team member engagement/ feedback/ retention/ recognition programs and processes including exit surveys, new hire pulse surveys, and no quit/stay interviews for field leaders.

• Culture Development: Play an active role in nurturing our organizational culture, including creating development networks and managing our recognition programs including SMOQ/DMOQ.

• Talent Acquisition: Oversees the TA team while being ultimately responsible for managing TA platforms and onboarding process. Manages platforms like Indeed, Workstream, Linked-in, Glassdoor, Snagajob and ensures that we are budgeting campaigns properly according to need and that all file feeds are consistently working as they should.

• Ensures TA numbers are reported accurately and regularly to Ops Leadership as well as Senior Leadership.

• Ensures stores are getting the support they need for escalated staffing issues and new store openings.

• Assists VP of HR with Talent Management including items like annual reviews, 9box process, 360 reviews, and quarterly check ins.

Qualifications:

• Experienced HR professional with experience in Training as well as Talent Acquisition.

• Self-motivated with the ability to work independently and manage diverse stakeholders.

• Passionate about sustainability, culture and ESG.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Applications.

• Must have a bias for action and be passionate about bringing initiatives “over the finish line”.

• Capability of working autonomously or as part of a team with a “hands on - sleeves rolled up” approach and in a collaborative manner with our Field Operations team. Ability to be comfortable at 30,000 feet and at 30 feet.

• Effectively leads change, action, and results.

• Excellent communicator, an active listener, with strong written and oral communication skills, including strong presentation skills.



Additional Responsibilities:

In addition to the Talent, Training, and Recognition responsibilities, this role involves overseeing the day-to-day operations of our non-profit arm, Refuel Cares Foundation, including sitting on the board and supporting its mission to make a positive impact in our communities.

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