Food and Beverage Manager

4 days ago

Cleveland, United States IHG Hotels & Resorts Full time

As the Food and Beverage Manager, you will oversee all food and beverage operations at this location, ensuring exceptional service and maintaining good standards to create an unforgettable guest experience. Your role is pivotal in managing staff, budgeting, and inventory, while consistently upholding government regulations related to health, safety, and compliance requirements. The ideal candidate will have a strong background in banquet and hotel settings.


Key Accountabilities


People:

  • Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
  • Train colleagues to make sure they deliver with compliance and to the standards we expect
  • Recommend or initiate any HR-related actions where needed


Guest Experience:

  • Make sure all food and beverage equipment is in operational condition and regularly cleaned
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
  • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction


Responsible Business:

  • Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
  • Keep an eye on competitor activity/industry innovation. Review and approve menu design and concepts with the Executive Chef
  • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
  • Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done


Financial:

  • Help prepare the hotel's annual budget and the setting of departmental goals
  • Monitor budget and control expenses with a focus on food, beverage, and labour costs
  • Working with the catering office, identify additional sales opportunities to enhance revenue
  • Drive promotions that deliver great dining experiences for guests at a good value
  • Make sure credit and financial transactions are handled in a secure manner


Accountabilities:

This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors.


Qualifications and Requirements:

  • Some college and/or advanced training in food and beverage management
  • 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
  • Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
  • Must speak English language
  • Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.


Skills and Abilities:

  • Strong background in banquet and hotel settings
  • Possess excellent supervisory skills
  • Be knowledgeable in areas such as POS systems, Aloha POS, kitchen management, restaurant management, inventory control, restaurant operations, and food safety protocols.


Note: This job description outlines the essential responsibilities and qualifications for the position but is not intended to be exhaustive.

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