Information Technology Service Management Consultant

1 week ago


Troy, United States OpTech Full time

ITSM Process Owner

Troy, MI ( Hybrid) 2 days a week

W2 only


Experience Level: More than 10 years

Skills & Job Responsibilities:

  • IT Service Management Process Owner of an IT Service Management process, (e.g., Incident, Problem, Change, Request, etc.).
  • The process owner will be responsible for ensuring high levels of performance of the ITSM processes.
  • Responsible for accurate and timely reporting and establishing service improvement activities, when required.
  • Responsible for overseeing all related processes and ensuring they are effectively executed.
  • Implements improvements and strategies to support the goals and objectives of the organization.
  • Develops metrics and reporting requirements and maintains service level agreements (SLA).
  • Trains, guides and advises on the process.
  • Develops and maintains process documentation, workflow diagrams and knowledge database articles.
  • Promotes high service quality and identifies opportunities to improve day-to-day operations.

The Change Management Process Owner leads the Change Control Board ensuring that all change requests meet all requirements for promotion to the production environment.


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