UX Researcher

Title- UX Researcher

Pay rate- $40-49/hr on W2

Location- (Hybrid) NYC, Austin, San Jose, San Francisco, Portland, Bellevue, Washington DC, Toronto.

Interview- Video

About the team and the role:

• Human-centered insights and a deep understanding of people and user behaviour are essential to how we do our best work. Our team of UX Researchers guide design partners and cross-functional teams to Client, interpret, and act upon insights and opportunities with a persistent focus on the best possible experience for the customer. We contribute to all phases of product development, and influence product and business strategy while we're at it.
• In this role, you'll be an integral part of the Focus Categories team within the Buyer Experience division, focusing on two largest categories: Motors (vehicle parts & accessories) and Refurbished. Your research will also extend to our Value-Added Services (VAS), which include offerings like tire installation, brand authentication, and product assembly. You'll collaborate closely with the Motors/Refurbished/VAS and Buyer Experience teams—encompassing design, business, product, engineering, and marketing on a global scale—to create user experiences and products that resonate with our customers.

What you will accomplish:

• Collaborate with cross-functional teams as you define research questions, devise the methodological approach, and conduct timely, insightful research across the product lifecycle.
• Own the full spectrum of user research, including planning, execution, synthesis, and dissemination of findings to inform product development.
• Partner with product and design teams to translate research insights into actionable product improvements and ensure user needs are central to decision-making.
• Identify and prioritize impactful research opportunities in collaboration with the research lead and stakeholders within the Motors, Refurbished, and Value Added Services teams.
• Lead and manage vendor/agency research projects, coordinating with external consultants as necessary to achieve project goals.
• Employ storytelling and workshop facilitation to share research insights, fostering a culture of empathy and action-oriented decision-making within the team.

What you will bring

Experience:

• 4-7 years in UX Research in a corporate or consultancy setting working with Fortune 500 companies. Consulting experience is a plus.
• Master's or PhD in Anthropology, Sociology, Psychology, Human Factors, or related field.
• Proven Impact on Product Strategy: Demonstrated success in influencing product strategy through actionable UX Research insights.
• Comprehensive Methodological Skillset: Proficient in both qualitative and quantitative research methods and experience applying them across the product development cycle, from discovery to launch.
• Design Thinking Acumen: Knowledgeable in design thinking practices and processes with experience in workshop facilitation.
• Outstanding Communication: Strong communication skills with the ability to advocate for user research with executive leadership, as well as product, design, and business partners.
• Critical Thinking: Highly adept at navigating complex issues within ambiguous environments, demonstrating the capacity to lead initiatives with minimal supervision.
• Team Collaboration: Comfortable working in large, cross-functional teams dispersed across offices and regions.
• Global Research & eCommerce Experience: Prior experience in eCommerce or global research is beneficial. German language skills are a plus, but not a requirement.