Operations Associate

3 months ago

Herndon, United States Corps Team Full time

Operations Associate:

Recruiting and staffing of this is being handled by Corps Team on behalf of our client. This is direct hire full time, hybrid position with a full benefits package and an excellent work-life balance. Candidates must be based in the Northern Virginia area and able to work in the office in Alexandria, VA two days per week.


We are seeking a driven, professional and energetic team member with at least 1-3 years of operations, customer service, and event communication experience who seeks a fantastic opportunity for professional growth and entry into the agile business world. The Operations Associate will jump into a fast-paced position with a diverse range of responsibilities.


Your role may grow to include training operations, IT systems, client support, benefits management and marketing. Organizational skills and the ability to work independently will play a key role in this position.


The Operations Associate will jump into a fast-paced position with a diverse range of responsibilities that include:

Customer service – answer phones and email questions related to training events

Digital operations – work as part of a team to register students, apply discounts, and support our students

Virtual training support – act as a technical co-host to support our online training events

Customer relationship support– work as a team to connect with customers and ensure customer satisfaction

Community engagement, engagement with the agile and lean community through online and in person conferences, user groups and meetups

Office operations – As a key holder, support all aspects of office operations

Training event support – includes communication, catering coordination, logistics and materials set up

Other: Operational tasks to support our team as requested


Our ideal candidate has these self-managing qualities:

Detail-oriented with an independent capacity for follow through

Comfortable with change in a fast-moving, dynamic environment with a bias towards action

Exceptional communications skills, especially with professional email

Highly collaborative and team-oriented, especially in a virtual environment

Highly developed sense of integrity and commitment to customer satisfaction

Strong decision-making and analytical abilities

Strong technical skills are a huge plus – proficiency with the Microsoft Office and Google suites, as well as collaboration tools like Zoom, etc.


Benefits:

Paid Federal Holidays

Paid vacation and personal leave

Paid family / parental leave

Health, dental and vision insurance

Short term disability insurance

401k with 3% company contribution

Laptop and all office productivity tools provided

Work remotely the majority of the time

Quarterly bonuses based on company performance

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