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Information Technology Infrastructure Team Lead

2 months ago

Alpharetta, United States Franklin Fitch Full time

Job Description & Responsibilities


A financial services client is seeking a motivated and experienced Infrastructure Technical Lead with strong leadership and technical expertise. This role involves managing daily end-user support, overseeing vendor relationships, and ensuring the smooth operation of the data center infrastructure. The position requires excellent communication, organizational, and project management skills.



Key Responsibilities


  • Monitor and maintain data center infrastructure, including servers, storage, networking, and cloud environments (e.g., AWS, Azure).
  • Oversee Helpdesk operations, ensuring SLA adherence, ticket resolution, and high-quality customer service.
  • Manage and mentor a team of technical professionals, providing guidance on project management best practices.
  • Develop and implement change management processes and IT continuous improvement programs.
  • Manage vendor relationships, including contract negotiation, performance review, and compliance.
  • Ensure infrastructure-related risks are mitigated, monitored, and managed.
  • Collaborate with cross-functional teams to align IT projects with business objectives and priorities.
  • Develop and manage project plans, timelines, and budgets using Agile and other project management methodologies.
  • Conduct regular status meetings and provide project updates to stakeholders.
  • Communicate technical issues and solutions clearly to non-technical stakeholders.
  • Manage IT resource requirements to balance tactical and strategic demands.
  • Identify, assess, and mitigate project risks.



Qualifications & Experience


  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Microsoft 365, Cloud knowledge (Azure or AWS), Virtualization (VMWare or Hyper-V), Active Directory, Entra ID / Azure AD, Strong System Administration skills.
  • 5+ years of experience in IT Infrastructure management, preferably in a medium-scale enterprise.
  • Proven experience managing IT infrastructure, Helpdesk operations, vendor relationships, and data center infrastructure.
  • Strong project management skills, including simultaneous project delivery within budget and on time.
  • Expertise in Agile and other project management methodologies.
  • Excellent written and verbal communication skills, particularly in conveying complex technical concepts to non-technical stakeholders.
  • Strong negotiation and contract management skills.
  • Experience managing and mentoring technical staff.
  • Familiarity with ITIL practices and strong analytical problem-solving abilities.
  • AWS/Azure certification preferred.