Something Extraordinary Every Day™

As our Concierge Manager, you will surpass our guest’s aspirations, making their experience special right from the start and ensuring all guests feel welcome. By demonstrating an inherent understanding of guest needs, you will gracefully deliver excellent standards in service and hospitality within the Village.

What you will be doing

• Living the Value Retail Vision for “world class” Hospitality and Service, welcoming guests to the Village and anticipating guests’ needs in an effortless manner.
• Leading the Concierge team, coordinating their daily activities and supporting their growth and development as Hospitality professionals
• Offering unique solutions to obstacles in a prompt and reassuring manner
• Building relationships with the Village’s Brand partners and driving footfall, by taking the time to understand each brands’ product, history and values
• Engaging and supporting Hospitality initiatives in the Village to surprise and delight our guests.
• Informing guests of brand promotions, unique activations and the Village’s added services, such as valet parking and baggage drop
• Collaborating with the Village’s external partners, including contacts in travel, marketing and public relations

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• A proven track record of exemplary success in Hospitality, Premium Customer/Guest Services or Tourism
• Sound understanding of the luxury environment standards of presentation
• A high level of cultural sensitivity to guests from various international backgrounds and cultures
• Excellent interpersonal skills, engaging with both guests and colleagues with impact and influence
• Fluency in English; any additional languages would be beneficial
• Strong situational awareness and the ability to identify guest needs
• The ability to work evenings, weekends and holidays, as the schedule dictates

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

1. Authenticity - Always do the right thing
2. Innovation - Think outside of the box
3. Passion - Do what you love and love what you do
4. Critical Thinking - Challenge the obvious
5. Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 35 days of time off plus holidays and five sick days. We provide an amazing benefits' package including medical, dental, vision, flexible spending accounts, life insurance, generous short- and long-term disability. We also offer a generous 401(k) match, Employee Assistance Program, and additional ancillary benefits.

Treating you: We offer a very generous employee referral bonus.

Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Belmont Park Village is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”).