O2C AR Specialist

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Our Globally Integrated BPO team provides offshore, nearshore, and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A (Finance & Administration), we excel in Record to Report (R2R), Procure to Pay (P2P), and Order to Cash (O2C) along with Financial Planning and Analysis (FP&A), Recruitment Process Outsourcing (RPO) HR/learnings and Integrated Source to Pay Operations for our Clients Support sales team in building compelling business case for prospect clients to offshore business.

• This role is an Accounts Receivable / O2C specialist located in Winston Salem, North Carolina.
• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email, or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.

IBM Business Process Operations has been a part of the BPO industry for over 20 years. Today it partners with some of the largest corporations around the world to transform their business processes and become more efficient. What differentiates the organization is dedication to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, we have a strong understanding of the industry and have delivered the highest quality of service.

Required Technical and Professional Expertise

• Professional/commercial collection experience
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excellent verbal and written communication skills required.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.
• SAP/CRM experience.
• High School Diploma

*Must be within commutable distance to Winston-Salem Offices

*No Relocation Assistance