Customer Service Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Insurance agency is seeking to hire a Customer Service Manager.
The Customer Service Manager will report to the Director of Operations and lead a customer service team.
Responsibilities:
- Lead and manage a team of 25+ customer service representatives
- Develop and implement strategies to enhance the customer experience and streamline service processes, continuously seeking opportunities for improvement.
- Oversee the resolution of customer inquiries, concerns, and complaints
- Collaborate with cross-functional teams
- Monitor key performance indicators (KPIs) and metrics
- Conduct regular performance reviews, provide constructive feedback
Requirements:
- Bachelor's degree in business administration, finance, or a related field preferred.
- 5-10 years of progressive experience in customer service management, preferably within the insurance industry.
- Strong leadership skills
- Proficiency in Microsoft Word and Excel, with the ability to analyze data, generate reports, and make data-driven decisions.
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